Customer Quality Engineer
Information about the position
Place of work
Kechnec, Košice region, Košice
Basic wage component (gross) and other rewards
Job description, responsibilities and duties
Is responsible for all quality results: external rejects, internal sorting due to external rejects, response time and audit results.
Coordinate the customer quality engineers for driving the customer claim management, improvement and development.
Responsible for respect of standards /ISO/TS 19494 and internal standards/ and customer requirements.
Manage the quality team, its priority, its performances and level of competences.
Analyse and report the activities and indicators define the priorities.
Active participation in planning and realization information coming from customer to production operators
Roles and tasks:
1. Quality results
He / she is support / responsible for quality results: external rejects, internal sorting activities due to claims from customer, response time, customer satisfaction, safety and environment in his / her area.
This responsibility means: monitoring, improving and managing.
2. Quality control (customer quality) and continuous improvement
Is directly responsible for all quality customer engineers. Ensures the right focus, the right method application and the right resource and know how support of the quality customer team in their daily priorities.
Continuous improvement of products through implementation of tools for problem solving: especially Kaizens, F3A and Lesson learn.
3. Development of products
Through the customer quality engineer, lead PPAP process, to ensure documentation in right level and time preparation in customer portal.
Support to assure the creation of the control plan, assist in the P-FMEA, participate of documents preparation related to claims, participate to the training program and prepare the customer audits.
Coordinate the realization of customer audits and driving improvements.
5. Team management
Supervise and couch the quality customer engineer.
Ensure the right level of technical knowledge of the team, especially preparation the training materials and performing the training for new comers and current staff.
Prepare reports, analyse data, makes recommendations and carry projects for improving customer quality results.
Track, analyse and improves key performance indicators such as external PPM, sorting indicators, audit results and action plan realisation, etc.
Check and ensure the respect of the customer standards/requirements / rules within department: internal rules and ISO/TS 16949.
Actively participate to the improvement of the standards.
Working in stable company
Opportunity for further development
Company on whose behalf the position is being filled
international automotive company
Requirements for the employee
University education (Bachelor's degree)
University education (Master's degree)
English - Advanced (C1)
Microsoft Word - advanced
Microsoft Excel - advanced
Microsoft PowerPoint - advanced
Microsoft Outlook - advanced
Personality requirements and skills
University degree in technical field
Automotive industry, mechanical/electrical background.
Quality core tools – 8D, Control Plan, PPAP, P-FMEA
ISO TS knowledge and other type of rules required by specific customer.
Knowledge in ISO TS, ISO 14001, OHSAS, continuous improvement tools.
Certified auditor for Process/System. Audit ability.
Understanding of the importance of the Product Quality and Quality System in manufacturing.
Product and Process Knowledge.
Labor and contracts law.
Health, Environment and Safety.
Quality management system.
Economic concepts and Finance basis.
Word, Excel, PowerPoint, Outlook.
Interest for the high standards of the automotive industry.
Brief description of the company
Personel Efekt is the biggest personnel agency in the eastern Slovakia. As a personnel – consulting company we offer professional support in personnel decisions issues for entrepreneurs and employers in the area of Presov, Kosice, eastern Slovakia but also in the whole Slovakia and abroad.
Due to the high quality of our services, staff proficiency and years lasting experiences our company became one of the leaders in Kosice and Presov region.
We offer personnel consultancy - employee search and selection, recruitment, personnel selection, personnel reference, personnel analysis, personnel audit, Assessment Centre, training and educational programs, coaching.
Main focus of the company's activities
Employment placement and personal consultancy