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Junior IT Support Specialist for Slovakia and Czech Republic

Location: Nevädzová, Bratislava

PEPCO, an international retail business with more than 3000 stores in 8 retail chains operating in Africa, Australia and Europe. PEPCO was established in 2004 and has since become Poland’s leading clothing and housewares retail chain with over 500 stores and 4000 employees. As a result of our planned growth over the coming years, opportunities will arise for committed professionals to develop their careers with us as we continue to open new stores in Poland and to build our business in Czech and Slovakia.
PEPCO Slovakia s.r.o. was established in 2013 and operates more than 90 stores.
For more information, please see our website www.pepco.sk .

We are looking for:

Junior IT Support Specialist for Slovakia and Czech Republic

Your responsibilities will include:

Fulfils the role of first line support, assisting Store and HO personnel over the phone and ticketing system in solving content-related and IT problems emerging in their daily work activities.
Provides content-related information regarding the functioning of computer hardware and software in Stores and HO, to ensure continued operation.
Solves technical problems reported by Store and HO personnel, to ensure continued operation of computer and till register hardware.
Builds and updates the Knowledge Base, to ensure the section’s effective operation.
Carries out other assignments resulting from the section’s needs.
Performs jobs related to planning his/her work to improve the section’s operation.

Specialist knowledge:
- techniques/methods
1. ITIL – Service Operations Processe (Basic)
2. Information technologies (computer hardware/software/operating systems) (Intermediate)
3. Networking and telecommunications (Intermediate)
4. Computer and peripheral devices structure and handling (Intermediate)
5. English (Intermediate +)

Competencies:
• Communication
• Client-oriented
• Teamwork
• Problem solving
• Planning and organizing
• Openness to changes
• Goal-oriented

Salary: 1200 Euro


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www.pepco.sk
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In Europe more than 800 stores
More than 7000 employees
6 million customers every month in Europe
ID: 3469903   Dátum zverejnenia: 6.12.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   1200