Enterprise Software Reimagined
PDI, the leader in enterprise management software.
www.pdisoftware.com

Application Support Specialist

PDI Software Slovakia

Place of work
Bratislava
Contract type
full-time
Wage (gross)
1 900 EUR/monthfrom 1900eur monthly and more based on experience and level of expertise

Information about the position

Job description, responsibilities and duties

Working as Application Support Specialist you will have a chance to become a part of quickly growing Helpdesk team, here in Bratislava, Slovakia. Together we will provide the best possible support to customers of our internal products. If you are up for new challenges, you are customer oriented, patient person with good communication skills and fluent in English (German is big plus) this role may be something for you!

Helpdesk Specialist will be primarily responsible for telephone and email customer care. You will be dealing with different user issues such as disturbances, inquiries, and complaints.
If an immediate problem to a solution is not possible, the problem must be described in detail in a ticket system, so that the solution can be worked out directly by the appropriate department. An ideal candidate should be skilled to look at database and fix the problem.
Because the levels of support are not traditionally fixed at PDI, you will have a chance to grow with us and quickly develop your skillset!

Areas of Responsibility
· Serve as the first point of contact for customers seeking technical assistance over the phone or email
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Direct unresolved issues to the next level of the support department

Employee perks, benefits

  • Attractive pay
  • Referral program
  • Work with a young and talented team
  • Ability to continuously learn new skills
  • Possible career growth
  • Being a part of a growing team with stimulating assignments supporting global clients and solutions
  • Multi-lingual working environment offering opportunities to broaden language skills
  • Becoming a part of a global company committed to international growth form both geographical and product portfolio perspective
  • Dynamic working environment with opportunities to make immediate impact on client satisfaction and business growth
  • Eegular socializing, teambuildings, sports activities ...

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key Qualifications
· 3+ years’ experience working in IT Support or other customer support role
· Tech savvy with working knowledge of Microsoft´s office products, databases and remote control
· Ability to explain complex solutions to the customer in an understandable way
· Ability to diagnose and resolve basic technical issues
· Since the inquiries are usually disturbance reports and complaints, a high level of stress resistance is also required
· A quick grasp and a very good verbal and written expression in English (mandatory) language and German (optional)
· Experience with SQL beneficial
· Experience with Salesforce Incident Management application beneficial


Not a fit?
Recommend us to a friend and get 1000 € as a "thank you" after his/her first 3 months with us.

Advertiser

Brief description of the company

PDI, the leader in enterprise management software for the convenience retail and petroleum wholesale markets, delivers software solutions to connect to intelligent business. Our people-first approach, combined with our 35-year heritage and best-in-class technology, help you thrive in today’s digital economy. We’re passionate about your success and delivering exceptional customer experiences. It’s time to reimagine enterprise management and transform your business.

Number of employees

500-999 employees

Company address

PDI Software
Gemerská 3
04011 Košice
https://www.pdisoftware.com/

Contact

Contact person: Slovakia Jobs
Tel.: +421904240620
E-mail: send CV
ID: 3674691  Dátum zverejnenia: 14.2.2020  Základná zložka mzdy (brutto): 1 900 EUR/month