Reservation Agent

Park Inn by Radisson Danube Bratislava

Place of work
Rybné námestie 1, Bratislava
Contract type
full-time
Start date
as per agreement
Basic wage component (gross) and other rewards
920 Euro

Information about the position

Job description, responsibilities and duties

Adding Colour to Life

Do you like a full house? Do you enjoy keeping busy? If you say "Yes I Can!" here at the Park Inn by Radisson, Bratislava we’re looking for fun hoteliers just like you!

At the Park Inn by Radisson Danube Bratislava, we stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on.

If you love a fast paced, vibrant, fun environment, full of people who are powered by passion, then you are just what we need.

Our Reservationists are natural organisers, sales driven with finicky attention to detail, tuning into guests needs. They are super positive!

Key Responsibilities:
* Maximize hotel revenue and guest satisfaction by receiving, handling and processing guest reservations via phone, e-mail, fax
* Confirms reservations to guest in line with hotel's rate policy and explains guarantee and cancellation policies to bookers
* records reservations in Opera PMS
* prepares offers for group reservations and keeps group information up to date
* is aware of VIP reservations and forwards information about VIPs to other departments
* is aware of hotel sales targets and supports achieving those targets by utilizing up-selling techniques
* follows all company policies and procedures

Employee perks, benefits

Work with a team of passionate hoteliers and enjoy:

* empowering, international work environment
* free staff canteen and free use of our own gym facilities
* Long term work perspectives and development opportunities within the Carlson Rezidor Hotel Group
* Family & Friends staff rates for stays and restaurants in our sister hotels around the world

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)

Language skills

Slovak - Proficiency (C2) and English - Upper intermediate (B2)

Personality requirements and skills

This is what we need:

* You gained first experience in hotel environment, either at the front desk or in reservations department
* You are flexibel, engaged, well organized and results driven
* You like to work self dependent
* You enjoy working with guests and thrilling them with creative solutions
* You have very good communication skills and always have a smile on your face, even when it gets really turbulent
* You know Opera PMS
* You are fluent in written and spoken English

Advertiser

Brief description of the company

Park Inn by Radisson® is a colorful, dynamic, midscale hotel brand providing a hassle-free and easy hotel experience. Friendly. Positive. Vibrant. Uncomplicated. Park Inn by Radisson is designed for modern travelers. The brand adds color to life through flexible and functional spaces, staff and energy at any of its 140+ hotels across the globe.

Number of employees

50-99 employees

Company address

OMEGA Investments a.s.
Tomášikova 64
831 04 Bratislava
ID: 3412566   Dátum zverejnenia: 6.6.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   920 Euro