Front Desk Agent

Park Inn by Radisson Danube Bratislava

Place of work
Rybné námestie 1, Bratislava
Contract type
full-time, part-time
Start date
01.10.2017

Information about the position

Job description, responsibilities and duties

Adding Color to Life

Can you be our guests’ superhero? If you have a passion for Adding Color to Life , here at the Park Inn by Radisson, Bratislava we’re looking for superheroes just like you!

At the Park Inn by Radisson Danube Bratislava, we stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on!

A warm welcome, a happy smile, a positive attitude and a natural host. Our receptionists are the face of our hotels, and they know that our guests are number 1.

Key Responsibilities:
• Welcomes customers to the hotel
• Responds to customer requests
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• Handles incoming guest room reservations
• Is aware, at all times, of current room status and room availability
• Increases hotel revenue by promoting food and beverage alternatives within the hotel
• Insures all guests establish credit upon check-in
• Monitors customer accounts to insure adherence to hotel credit limits
• Identifies and records special billing instructions and notifies accounting
• Completes shift closing accurately
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Handles difficult situations effectively
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
• Uses the ABC approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

Requirements:
• Fluency in English language, any additional language is an advantage
• Previous work experience in a hotel
• Is fully conversant with property management systems, knowledge of Opera is a strong advantage
• Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment
• Willingness to work in shifts, including night shifts

Employee perks, benefits

• Passionate colleagues
• Empowering managers
• 40 hours work week, 8 hours shifts
• Free staff canteen and free use of our own gym facilities
• Long term work perspectives and development opportunities within the Carlson Rezidor Hotel Group
• Family & Friends staff rates for stays and restaurants in our sister hotels around the world

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and
Slovak - Proficiency (C2)

Advertiser

Brief description of the company

Park Inn by Radisson® is a colorful, dynamic, midscale hotel brand providing a hassle-free and easy hotel experience. Friendly. Positive. Vibrant. Uncomplicated. Park Inn by Radisson is designed for modern travelers. The brand adds color to life through flexible and functional spaces, staff and energy at any of its 140+ hotels across the globe.

Number of employees

50-99 employees

Company address

OMEGA Investments a.s.
Tomášikova 64
831 04 Bratislava
ID: 3155468   Dátum zverejnenia: 9.8.2017