OTVORENÉ PRACOVNÉ POZÍCIE

Regional Service Manager

Place of work
Nové Zámky
Contract type
full-time
Wage (gross)
Salary starting from 1500 EUR/month gross based on relevant experience and language skills.

Information about the position

Job description, responsibilities and duties

The Regional Service Manager is responsible for the relationship between Regional Shared Services and Legal Entities utilizing services as defined within the negotiated Service Level Agreements (SLA). This person will act as the first escalation point for any issues related to delivery of services that do not meet the defined targets outlined in the Service Level Agreement and  focus on improving process efficiency and quality.
Main Responsibilities:
  • implements and executes regional communication between operations and customer e.g. regular service and performance reviews, standardized reports and tools) in alignment with Global Service Manager;
  • provides Operational Excellence leadership , which includes the identification of performance, quality and customer service weaknesses, developing solution options using lean principles and  improvement methods;
  • acts as first point of contact for incident management and resolves major service incidents in close alignment with Global Service Manager as an escalation level of customers within the region;
  • ensures regional cost allocations align with services offerings by customer;
  • keeps close relationship on the regional level to the respective regional service leads from the retained organization;
  • promotes and enables implementation of quality / continuous improvement programs in alignment with relevant stakeholders;
  • supports Global Service Manager to acquire customer input & requirements through general service reviews and customer surveys;
  • implements and operationalizes pricing and chargeback model in close alignment with Global Service Manager.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

Requirements:
  • minimum 3 years experiencein Shared Services environment;
  • minimum 3 years working with service / product pricing and cost recovery models;
  • Process Management experience including the ability to apply, gauge and interpret process metrics;
  • Fluent level of English language;
  • good understanding of Accounting processes in Shared Services;
  • experience with customer survey’s (set up, execution, data analysis and reporting).

Advertiser

Brief description of the company

The ams Group, including the listed companies ams AG as parent company and OSRAM Licht AG, is a global leader in optical solutions. By adding intelligence to light and passion to innovation, we enrich people’s lives. This is what we mean by Sensing is Life. Our around 30,000 employees worldwide focus on innovation across sensing, illumination and visualization to make journeys safer, medical diagnosis more accurate and daily moments in communication a richer experience.
To find out more about us on https://ams-osram.com

Number of employees

1000 and more employees

Contact

Contact person: Imported ads (Taleo-eQuest)
E-mail: send CV
ID: 3579614  Dátum zverejnenia: 16.1.2019  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto) a ďalšie odmeny: Salary starting from 1500 EUR/month gross based on relevant experience and language skills.
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