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Service Delivery Project Manager
Orange Business
Place of work
Bratislava, Slovakia (Job with occasional home office)
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
From 1 480 EUR/monthBase salary from 1,480 € gross per month. The final amount will strongly depend on your seniority, experience and skills.
From 1 480 EUR/monthBase salary from 1,480 € gross per month. The final amount will strongly depend on your seniority, experience and skills.
Information about the position
Job description, responsibilities and duties
Entity
Within the Orange Wholesale division, International Carriers (IC) is the Group entity in charge of business relations with international operators, content providers and GAFAs on wholesale and connectivity services. With a staff of 500 people and offices in Paris and in 13 countries around the world, IC manages three main types of business: voice, data and internet, and mobile services.
IC brings together all the areas of an end-to-end commercial activity: pre-sales, sales, marketing, after-sales service, sales administration, communication, and finance. Within IC's Marketing department, the Business Support Manager is responsible for sales support of the different lines of solution products, the management of bespoke and complex offers, and the training of the sales teams.
About the role
-In a multi-cultural & international environment, you will be in charge of delivering Orange International Carriers products to our customers (voice & mobiles operators, Internet Services Providers, Content Providers & TIER-1) all around the world.
-You will manage IP, Transmission, Voice and Data products delivery.
-You will be brought to collaborate with various Orange teams and correspondents, such as the Presales engineers, Sales, Marketing and Aftersales as well as the operational departments of Orange, looking after international or domestic networks.
-You will also have to deal directly with our external providers.
-You will also take care, at any moment, of the customers’ satisfaction and loyalty. You will ensure a periodical reporting of the progress of the projects, you will suggest, where appropriate, solutions in case of roadblocks and will initiate escalation procedures if necessary.
-You will contribute to the integration of new products and services, you will participate to the writing and validation of the delivery processes.
-You will belong to a team based in 5 countries.
Within the Orange Wholesale division, International Carriers (IC) is the Group entity in charge of business relations with international operators, content providers and GAFAs on wholesale and connectivity services. With a staff of 500 people and offices in Paris and in 13 countries around the world, IC manages three main types of business: voice, data and internet, and mobile services.
IC brings together all the areas of an end-to-end commercial activity: pre-sales, sales, marketing, after-sales service, sales administration, communication, and finance. Within IC's Marketing department, the Business Support Manager is responsible for sales support of the different lines of solution products, the management of bespoke and complex offers, and the training of the sales teams.
About the role
-In a multi-cultural & international environment, you will be in charge of delivering Orange International Carriers products to our customers (voice & mobiles operators, Internet Services Providers, Content Providers & TIER-1) all around the world.
-You will manage IP, Transmission, Voice and Data products delivery.
-You will be brought to collaborate with various Orange teams and correspondents, such as the Presales engineers, Sales, Marketing and Aftersales as well as the operational departments of Orange, looking after international or domestic networks.
-You will also have to deal directly with our external providers.
-You will also take care, at any moment, of the customers’ satisfaction and loyalty. You will ensure a periodical reporting of the progress of the projects, you will suggest, where appropriate, solutions in case of roadblocks and will initiate escalation procedures if necessary.
-You will contribute to the integration of new products and services, you will participate to the writing and validation of the delivery processes.
-You will belong to a team based in 5 countries.
Employee perks, benefits
• Attractive financial bonus
• Extra days of holidays
• Cafeteria Benefit System
• Full compensation of sick leave for certain amount of days
• Complementary retirement savings contributions
• Financial support regarding life milestones
• Contribution to private healthcare
• Referral program
• Flexible working time
• Home Office
• Extra days of holidays
• Cafeteria Benefit System
• Full compensation of sick leave for certain amount of days
• Complementary retirement savings contributions
• Financial support regarding life milestones
• Contribution to private healthcare
• Referral program
• Flexible working time
• Home Office
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
-Demonstrated experience of network provisioning and projects management and/or experience of work in an international environment.
-Demonstrated sense of customer relationship, ability to work with other departments and teamworking skills.
-Knowledge in IP networks
-Ability to work in a multi-cultural environment.
-Fluent English is mandatory. Additional language would be a plus.
-5+ years of experience are expected
-Demonstrated sense of customer relationship, ability to work with other departments and teamworking skills.
-Knowledge in IP networks
-Ability to work in a multi-cultural environment.
-Fluent English is mandatory. Additional language would be a plus.
-5+ years of experience are expected
Advertiser
Brief description of the company
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Number of employees
250-499 employees
ID: 4502752
Dátum zverejnenia: 20.4.2023
2023-04-20
lokalita: Bratislava Pozícia: ICT Specialist, IT Project Manager, Network and Service Operation Specialist, Network Strategy Specialist, Project Manager Spoločnosť: Orange Business
Základná zložka mzdy (brutto): 1 480 EUR/month