Client Business Unit program officer

Orange Business Services Slovakia s.r.o.

Place of work
Bratislava
Contract type
full-time
Wage (gross)
1 380 EUR/monthBase salary from 1,380 € gross per month, actual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

The Client Business Unit (CBU) PMO is assigned to specific contracts where Orange provides complex or customized solutions or where the customer governance is complex, which will require some adjustment to the Orange standard organization (account team) and processes.

The CBU PMO supports the CBU Director to ensure that Orange provides services in line with the contractual agreement and meets the right level of customer satisfaction.

1. Contract bid/presales phase

During the pre-sales phase, the PMO is expected to:

Support CBU to document target governance model.Agree with stakeholders on the areas that will be managed during the run phase

2. Contract Setup Phase

During the build phase of the contract, the PMO will provide support to the CBU to:

Build communication plan.Build CBU induction pack.Build improvement plan templates.Setup the resource forecast process… Any other relevant activity agreed with the CBU Director

3. Contract RUN phase

During the run phase of the contract, the PMO will provide support to the CBU in the following areas:

Manage communication plan.Manage service improvement plans.Reporting support.Resource forecasting.Take over the responsibility of specific areas after handover from experts, depending on the agreements with the CBU. Typical examples: Risk & issue register, billing governance, etc.

4. Quality and efficiency management

As agreed with the CBU, secure quality handover between various teams (pre-sales, sales, ordering, transition,..)Capitalize on the knowledge gained from working with the CBU team to:

Recommend process improvement if needed.Ensure all process documentation are maintained

Advise the CBU on best practices gathered by the team in other accounts



5. PMO Practice development

Ensure that lessons learned are documented and available to team.Ensure best practices are updated accordingly.Participation to develop and maintain specific templates.Participation to business development ideas

Participation to internal interlocks

Employee perks, benefits

• We have a large training catalogue to improve existing skills and develop new ones
• Support o improve working conditions (adequate office equipment, software, hardware, training, guidance etc…)
• 13th month salary
• Flexible hours
• Home office
• 5 extra days of holiday

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Open mindedness is a mandatory requirement for the job

Previous marketing/communication management experience is a plus

Experience in managing knowledge transfer on an account

Training and process documentation skills

Good understanding of the telecoms and IT industries.

Integrating project work with Knowledge Management concepts and principles

Ability to work under pressure

Business and financial orientation

Excellent knowledge of written and spoken English language

Expert in MS office suite
ITIL v3 foundation certification

Financial background is a plus

PMP or PgMP or Prince2 or MSP (or internal PM certifications), Six Sigma certifications

Optional : CMM/CMMI,

Advertiser

Brief description of the company

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Number of employees

250-499 employees

Company address

Orange Business Services Slovakia s.r.o.
Metodova 8
82108 Bratislava
http://www.orange-business.com/en

Contact

Contact person: Attila Takac
E-mail: send CV
ID: 3848816  Dátum zverejnenia: 15.1.2020  Základná zložka mzdy (brutto): 1 380 EUR/month