Customer Order Manager (substitute during maternity leave)

Orange Business Services Slovakia s.r.o.

Place of work
Metodova 8, Bratislava
Contract type
Start date
by agreement

Information about the position

Job description, responsibilities and duties

* Responsible for managing day to day customer ordering operations aligned to the business plan and objectives
* Ensure delivery of defined performance KPIs, measure and publish the performance dashboard
* Analyze performance and implement service improvement plans
engage resources (headcount, tools), align and assign workload based on availability, facilitate operational requirements of the production floor, create effective and efficient backup mechanism, proactive communication with stakeholders
* Act as the point of contact for the team in managing complex ordering situations, escalations. Guides / handholds team through tools and process issues.
* Act as level-2 for escalation management. Proactive approach in anticipating and communicating potential escalations.
* Proactively anticipate customer's requirements, deliver to meet / exceed agreed SLA and or expectations
* Ensures best practices are learnt, shared and applied and also promotes knowledge sharing. Supports operations as a Subject Matter Expert on ordering tools and processes.
* Build & nurture transversal relationship across the Organization to foster collaborative environment

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and
French - Upper intermediate (B2)

Personality requirements and skills

* Minimum 3 years of hands-on experience in customer ordering operations
* University Degree in business, commerce or science
* Excellent customer service skills
* Ability to build relationships with peers ,stakeholders and the management
* Good time management, organizational and communication skills
* Ability to work under pressure and deal with multiple tasks concurrently
* Proactive, self motivated
* Excellent knowledge of LP Order Management tools / processes


Brief description of the company

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Number of employees

250-499 employees

Company address

Orange Business Services Slovakia s.r.o.
Metodova 8
82108 Bratislava
ID: 2819807   Dátum zverejnenia: 21.11.2016