Customer Experience Business Analyst

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

We are looking for a Customer Experience Business Analyst with strong analytical skills and attention to detail. The selected candidate will handle metrics reporting and analytics, delivering insights to inform business decisions and enhance the overall customer experience at onsemi. This position requires proficiency in data analysis, effective communication abilities, and the capability to collaborate with cross-functional teams.

Key Responsibilities:

• Collect, analyze, and interpret customer experience (CX) survey and outcome data to generate actionable insights.
• Develop and maintain CX dashboards to track key customer performance indicators (CPIs) and customer sentiment.
• Build and activate sentiment dashboards using Qualtrics.
• Analyze yearly Customer Relationship Survey data, identify trends, create visual representations, and report findings to executive leadership.
• Collaborate with survey owners to onboard new listening posts and CPIs, ensuring compliance with reporting templates CX methodologies.
• Lead the continued development of the CX AI tool, collaborating closely with IT and AI partners across the organization. 
• Identify trends, patterns, and anomalies in data to inform strategic initiatives.
• Present findings and recommendations to stakeholders clearly and concisely.
• Provide analytical support to various departments based on their data needs.
• Ensure data accuracy and integrity through regular audits and validation.
• Support the development and implementation of data-driven strategies to enhance customer experience.

 We offer:

• Guaranteed annual bonus 50% from monthly base salary
• Annual corporate bonus paid based on the company's results
• Benefit Plus (Cafeteria) credit up to 480 € per year
• Financial contribution in the amount of 8.35€ (employee contribution 1.85€)
• Travel allowance 
• Contribution to the third pillar of the pension plan up to 3% of the gross salary
• Sick leave contribution
• Regular annual salary review
• Financial reward for reffering a new employee
• Extra days off – Bridge days
• Sick days
• Volunteering day off
• MultiSport card
• Individual education and employee development plan
• Teambuilding and company’s events
• Mental health support program

Requirements: 

• Bachelor's degree in Business, Economics, Statistics, Data Science, or a related field.
• 5 years of proven experience as a Business Analyst or in a similar analytical role.
• Strong proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI, Qlik, etc.).
• Familiarity with survey platforms and digital dashboard tools (e.g., Qualtrics) is a plus.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Effective communication and presentation skills.
• Ability to work independently and as part of a team.
• Knowledge of customer experience metrics and analytics a plus.