IT Help Desk Technician

ON Semiconductor Slovakia, a.s.

Place of work
Piešťany
Contract type
full-time
Start date
Upon agreement
Salary offered (gross)
Upon agreement

Information about the position

Job description, responsibilities and duties

• Respond to requests for technical assistance in person, via phone, electronically.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise user on appropriate action.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Escalate problems to appropriate resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Prepare activity reports.
• Stay current with system information, changes and updates.
• Working with customers/employees to identify computer problems and advising on the solution.
• Logging and keeping records of customer/employee queries

Employee perks, benefits

• Be part of a well established international company.
• Young open-minded dedicated team driven by commitment and enthusiasm.
• Room and support for personal and professional growth.
• Competitive base salary and bonuses.
• Employee benefits (extra vacation, sports club, culture club...).
• Individual training and development plan.

Information about the selection process

If you are interested in this position and fulfill all our requirements, send us your motivation letter and your CV in English language by e-mail. Thanks to all applicants, but we will answer only to selected applicants.

Zaslaním Vášho životopisu dávate súčasne súhlas so spracovaním, správou a archiváciou Vašich osobných údajov uvedených v životopise, v zmysle zákona č;. 428/2002 Z.z. O ochrane osobných údajov v znení neskorších predpisov a to pre účely evidencie uchádzačov a pre účely ďalšieho spracovania.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• University or High School technical qualification.
• Ability to work on a different time shifts (afternoon).
• Previous experience in Help Desk position is an advantage.
• Fluent English is a must.
• Excellent communication skills (read, written and spoken).
• Analytical skills.
• MS Windows systems administration.
• MS Office applications.
• MS Active Directory.
• Common IT Knowledge.

Advertiser

Brief description of the company

ON Semiconductor (Nasdaq: ON) is a leading provider of power efficient semiconductor solutions to customers in the power supply, automotive, communications, computer, consumer, medical, wireless, mobile phone, industrial and aerospace markets.

While the company’s corporate headquarters are located in Phoenix, Arizona, U.S., it operates a worldwide network of manufacturing facilities, sales offices and design centers in key markets throughout North America, the Asia Pacific regions, the Middle East and Europe.

ON Semiconductor promotes a mutually rewarding partnership that creates a customer-oriented organization, encourages innovation and teamwork, and rewards achievement. If you are looking for challenges, quality, freedom and empowerment join us today.

Number of employees

250-499 employees

Company address

ON Semiconductor Slovakia, a.s.
Vrbovská cesta 102
921 01 Piešťany
http://www.kariera-onsemi.sk

Contact

Contact person: ON Semiconductor Talent Management
E-mail: send CV
ID: 1335842   Dátum zverejnenia: 6.10.2017