VIP Account Manager

OLYMPIC CASINO SLOVAKIA je dcérskou spoločnosťou Olympic Entertainment Group AS, ktorá je globálnym prevádzkovateľom kasín, herní, hotelov a rezortov.
Poslaním firmy je poskytnúť hosťom zákaznícky orientované, bezpečné a dôveryhodné prostredie na zábavu. Spoločnosť je licencovaným subjektom a je pod prísnou kontrolou Ministerstva financií SR, daňových úradov a inšpektorátov práce.

OLYMPIC CASINO SLOVAKIA získalo prestížne ocenenie Slovak Superbrands 2018 aj Superbrands 2019.
Slovenskí spotrebitelia a komisia expertov Brand Council, programu Slovak Superbrands udelila našej spoločnosti cenu Slovak Superbrands Award 2019. Zaradili sme sa tak do skupiny elitných značiek, ktoré predstavujú vzor úspešného rozvoja a neustáleho zvyšovania hodnoty značky. Ocenenie Superbrands je potvrdením našej kvality a povzbudením pre zákazníkov pri ich každodenných rozhodnutiach.
O udelení Superbrands Award rozhoduje expertná skupina s Brand Council na základe priekumu, zrealizovaného renomovanou agentúrou GfK. Členmi poroty sú uznávaní odborníci z oblasti marketingu, komunikácie a reklamy.

Improve your career and join our ONLINE MANAGEMENT TEAM in a growing international company Olympic Entertainment Group operating in 7 countries across the Europe: Estonia, Latvia, Lithuania, Slovakia, Croatia, Italy and Malta.

ROLE OVERVIEW:
VIP Account Manager will be responsible for establishing and maintaining direct communications with VIP clients, as well as development and execution of VIP Commercial Propositions across OlyBet, to support sustainable revenue growth.

By managing an exclusive portfolio of high value customers to the business, the VIP Account Manager will be the point of contact for some of our leading VIPs. Along with striving to create the best of experience for them, building up great relationships with them too is a major focus in this role.

The role will work very closely with Marketing, Product Team, CRM and Analytics in order to create a range of strategies on all KPIs connected to VIP and business activity.

PRIMARY RESPONSIBILITIES:
responsibilities include but are not limited to:

• MANAGING THE EXCLUSIVE PORTFOLIO OF HIGH VALUE CUSTOMERS
- scheduling contacts which drive retention, growth, reactivation
- driving initiatives to increase the volume of exclusive portfolio
- proactively working with high value customer and potential VIP segments
- manage and execute on full visibility communications (including sensitive document requests sent to players, ID, source of income etc.) as required by local compliance
- work within budgets for player bonuses and events whilst working towards turnover and revenue targets
- bring forward investment cases to funnel spend to the benefit of your portfolio.

• Native Slovakian language skills and advanced English skills (reading, writing, speaking)
• Availability to travel for work during weekends
• Excellent communication and interpersonal skills
• Advanced user of MS Office
• Attention to detail and ability to multitask
• Previous account management, customer service or hospitality experience is an advantage

• Office located in city center in Savoy Offices / Carlton hotel
• Flexible working hours / Home office
• Multisport Card
• Free parking
• Health week

If you are interested in our offer, please send us your structured CVs both English and Slovak, please include your current picture.
Only the candidates with both English and Slovak CVs and those meeting all requirements will be contacted. Thank you in advance for your understanding.
Pursuant to the Personal Data Protection Act, you confirm your consent to processing it by sending your CV.