Support Engineer (specialist)
Offer experts s. r. o.
Bratislava, Slovakia (Job with occasional home office)
full-time
2 200 - 3 200 EUR/month
Information about the position
Job description, responsibilities and duties
Provision of remote support for customers with maintenance contract
Proposing solution or workaround of the problem; determining root cause of problem and carrying out corrective action
Cooperating with the developers, authors of the code, smart people with a lot to learn from who care about the customers
Remote deployment of hotfixes on customer systems
Remote update of softwares on customer systems
Advising end users in using clients products
Employee perks, benefits
will be specified on job interview
Information about the selection process
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Personality requirements and skills
Team player: must be able to effectively communicate within entire company: fellow supporters, developers, testers and management
Problem solving skills: some issues are straight-forward. Most require putting several pieces of information together
Positive approach to customers: not all customers are alike. We treat all with equal level of responsibility and professionalism
Attention to details: it’s what distinguishes good and great product
Reliability and responsibility: we believe these to be key values of any professional engineer
Excellent command of Linux shell and tools (file manipulation, text processing and filtering)
Very good command of spoken and written English
Fair knowledge of TCP/IP and higher level protocols such as SSH, DHCP, NFS, HTTP
Working knowledge of at least one of the following:
hardware installation (industry standard rack servers and equipment, cabling, server technologies)
high-availability clustering based on open-source technologies (DRBD, Pacemaker, RedHat Cluster or similar)
network applications based on open-source technologies (firewall, mailserver, fileserver, …)