Service Desk Operator (Ref. No.: CZBR2018)

NTT DATA Services Slovakia s.r.o.

Place of work
Contract type
Start date
Basic wage component (gross) and other rewards
16.000 € annual

Information about the position

Job description, responsibilities and duties

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Role Responsibilities:
•Provide first-level support
•Use troubleshooting techniques and tools to identify technical defects/issues
•Assign incidents in line with documented guidelines and procedures
•Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
•Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating customer database
•Consistently perform to set targets
•Escalate problems in line with documented procedures, as appropriate
•Maintain comprehensive knowledge of service offerings along with future industry products and technologies
•Attend required technical training sessions and make effective use of assigned lab time
•Comply with schedule adherence to ensure overall service level targets are achieved
•Identify and provide input on unique or recurring customer problems

Employee perks, benefits

Employment proposition will be following the Slovakian Labor Code and the regime of teleworking will be applied.

Performance Excellence Plan semi-annual with bonus award ranges. It is a Discretionary plan with bonus award which are based upon market conditions and business affordability.

Equipment provided by NTT Data Services :
1. notebook, headset, docking station, monitor or notebook stand, keyboard and computer mouse
2. Fixed compensation of 40€/month to be expensed.

Information about the selection process

This Job is teleworking with training and team lead in Bratislava.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Slovak - Advanced (C1) and Czech - Advanced (C1) and English - Advanced (C1)

Other knowledge

Microsoft Windows - advanced

Number of years of experience


Personality requirements and skills

Required Skills & Competencies:
•Fluent in Czech and English
•Work From Home (remote working)

•Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
•Good organizational and interpersonal skills
•Excellent telephone and customer handling skills
•Ability to handle stressful situations and deal professionally with irate customers
•Certificate/Diploma in computing
•Working knowledge of PC architecture/technology
Disciplined to telework


Brief description of the company

NTT DATA is your Innovation Partner anywhere around the world. Headquartered in Tokyo, with business operations in more than 50 countries and regions, we emphasize long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development to business IT outsourcing.

Since 1967, NTT DATA has played an instrumental role in establishing and advancing IT infrastructure. Originally part of Nippon Telegraph and Telephone Public Corporation, its heritage contributed to social benefits with a quality-first mindset. A public company since 1995, the company builds on this proven track record of innovation by providing novel IT solutions to bring results in a greater quality of life for people, communities, and societies around the world.

Company address

NTT DATA Services Slovakia s.r.o.
Dvořákovo nábrežie 4
811 02 Bratislava
ID: 3419899   Dátum zverejnenia: 14.6.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   16.000 € annual