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Customer Care Representative - ITALIAN
Notino
Londýnské náměstí 881, Brno-střed-Štýřice, Czechia (Job with occasional home office)
full-time, part-time
From 30 000 Kč/month
Information about the position
Job description, responsibilities and duties
Young team, and a huge desire to change the established norms of the world of e-commerce. That's exactly what Notino is. We are a Czech company, but from Brno, we have expanded into 27 other European countries. This makes us the European e-commerce leader in the beauty and health sector. Thanks to working towards common goals and willingness to always do something extra, we have together surpassed a turnover of one billion euros! And we definitely don't stop here. We constantly innovate and push ourselves and the company further. That's why we are looking for colleagues who are not afraid of change and will grow with us. So don't hesitate, seize the opportunity and get in touch with us! Fulfill your potential at Notino! #NewJob #NewMe
Therefore, we are currently looking for new enthusiastic people to join our Customer Care team for Italian market in Brno. You should be empathetic and most importantly, you should be able to provide our customers with help in the most effective way and deal with their potential issues in Italian.
What is going to be a part of your workload?
* Providing our Italian clients with support via e-mail and calls
* Creating, editing and being responsible for person's order
* Taking care of administrative agenda of clients' orders including payments, replacements, and communication with supplier and warehouse
* Presenting information about the products we offer in relation to customers' preferences
* Cooperating with marketing department with regard to translations and reviews
What do you need?
* Proficient knowledge of Italian language regarding both writing and speaking skill
* High empathy capacity and professional attitude
* Excellent communication skills
* Enthusiasm for personal development
* Heart beating for your team
What are we going to reward you with?
* A full-time job in fast growing international company with unique culture
* Super-friendly team holding your back
* Attractive benefit package where you can find employee discounts, Cafeteria with 1 600 Kč per month, Multisport card, teambuilding events and much more
* Perspective and strong company's support
* Possibility to work in new-fashioned and elegant workspace in Brno/Prague/Český Těšín or remote with 2 weeks training in Brno.
* Exquisite career ladder
Employee perks, benefits
Meal tickets / catering allowance
Corporate events
Bonuses
Sick days
Occasional work from home
Refreshments on workplace
Contribution to sport / culture / leisure
Discount on company products / services
Requirements for the employee
Candidates with education suit the position
Language skills
Advertiser
Brief description of the company
Za 18 let našeho působení jsme se stali jedním z největších internetových obchodů s parfémy a kosmetikou v Evropě. Dnes si u nás můžete vybírat z 83 000 unikátních produktů od 1 500 světových i menších lokálních značek. Neustále přitom pracujeme na tom, abychom vám každý den přinášeli nové a lepší nabídky. Jen za loňský rok jse u nás nakoupilo 77 milionů produktů.