IT Support Technician - Infrastructure Operations

Job brief

As part of our Support & Operations team, you will play a key role in ensuring the continuity and reliability of our customers' IT infrastructure. Your responsibilities will focus on proactively monitoring alerts and backups, escalating issues according to their criticality, and ensuring thorough follow-up through our ticketing system.

You will also contribute to international projects and collaborate with teams across borders on the operation and maintenance of complex systems.

This position requires attention to detail, a strong sense of responsibility, and excellent communication skills in a fast-paced IT environment​

Role & Responsibilities

• Perform daily checks at the beginning and end of each working day,
• Monitor and respond to alerts generated by IT monitoring tools, with appropriate escalation based on the severity level. - Ensure timely communication and escalation of critical alerts.
• Participate in IT infrastructure maintenance tasks (planned or reactive).
• Maintain and update technical documentation related to infrastructure and procedures.
• Support deployment and patching of operating systems
• Ensure compliance with internal IT security and data protection policies.
• Document incidents, interventions, and resolutions in the ticketing system (ITSM)

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Hard Skills

• Practical experience of backup solution technologies (e.g. Veeam), disk management
• Experience with system monitoring and alerting tools (e.g., PRTG, Zabbix, or similar)
• Practical skills in patch management and deployment of operating systems 
• Ability to work with ITSM/ticketing tools (e.g., Jira, GLPI, ServiceNow, ServiceDesk) and maintain clear documentation.
• Practical experience with virtualization platforms, especially VMware vSphere (or similar hypervisor solutions)
• Experience in Windows Server administration and core services: Active Directory, DNS, DHCP, File Services, Print Server
• Practical experience with Microsoft 365, including OneDrive, Exchange Online, and Microsoft Teams​
  

Soft skills

• Sense of Customer service
• Excellent communication
• Inquisitiveness and passion for IT technologies
• Willingness to learn new technologies
• Team spirit
• Fluent in Talking/Reading/Writting in English - (daily contacts with our customers and you colleagues) // French would be an asset

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