IT Service Desk Support
Information about the position
Place of work
Bratislava, Slovakia (Job with occasional home office)
Job description, responsibilities and duties
Primary Point of Contact: Support a portfolio of payment technology products, acting as the main liaison between clients and Nexi Central Europe
Issue Resolution: Investigate and resolve a wide range of payment-related issues—technical, transactional, or operational—while ensuring timely communication and client satisfaction.
Client Communication: Provide clear, professional updates on issue resolution and service improvements.
Service Ownership: Take end-to-end ownership of incidents and service tickets, ensuring alignment with SLAs and escalating issues when appropriate.
Relationship Management: Deliver consultative support to help clients optimize use of our payment solutions, while promoting best practices and product adoption.
System & Policy Adherence: Keep internal systems accurate and up-to-date, following established procedures and maintaining a strong understanding of product and system functionality.
Workflow Management: Prioritize and manage a high-volume workload independently, handling moderately complex issues with minimal supervision.
Perform a 7days on call duties on bi-monthly basis.
Issue Resolution: Investigate and resolve a wide range of payment-related issues—technical, transactional, or operational—while ensuring timely communication and client satisfaction.
Client Communication: Provide clear, professional updates on issue resolution and service improvements.
Service Ownership: Take end-to-end ownership of incidents and service tickets, ensuring alignment with SLAs and escalating issues when appropriate.
Relationship Management: Deliver consultative support to help clients optimize use of our payment solutions, while promoting best practices and product adoption.
System & Policy Adherence: Keep internal systems accurate and up-to-date, following established procedures and maintaining a strong understanding of product and system functionality.
Workflow Management: Prioritize and manage a high-volume workload independently, handling moderately complex issues with minimal supervision.
Perform a 7days on call duties on bi-monthly basis.
Wage (gross)
1 200 EUR/monthThe final offer will be agreed with regard to your experience.
Employee perks, benefits
Compensation and bonuses:
• Meal voucher fully paid by employer
• Jubilee benefits (wedding, working anniversaries)
• Contribution to pension plan
Health:
• Health care - Private medical center
• Life and Accident Insurance
• 25 fully paid sick leave days per year (5 sick days)
Work-life balance:
• Hybrid way of working
• International environment
• Free time activities with colleagues
• Multisport card
Professional development:
• Hard & Soft skills trainings
• Long term career development
• English courses
• Meal voucher fully paid by employer
• Jubilee benefits (wedding, working anniversaries)
• Contribution to pension plan
Health:
• Health care - Private medical center
• Life and Accident Insurance
• 25 fully paid sick leave days per year (5 sick days)
Work-life balance:
• Hybrid way of working
• International environment
• Free time activities with colleagues
• Multisport card
Professional development:
• Hard & Soft skills trainings
• Long term career development
• English courses
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Slovak - Upper intermediate (B2) and English - Upper intermediate (B2)
Personality requirements and skills
- Good communication and negotiation skills
- Experienced in customer contact, pro client oriented
- Understanding of functional and technical contexts
- Analytical thinking and problem solving skills
- Proactive approach
- Focus on service delivery and customer satisfaction
- Working independently and solution oriented
- Coordination and organization skills
- 1+ years in customer support, Customer care, Helpdesk, financial institution advantage
- Advance computer knowledge/technological skills preferred
- Attention to details and accuracy
- Flexibility
- Willingness to perform On call duties out of business hours
- Experienced in customer contact, pro client oriented
- Understanding of functional and technical contexts
- Analytical thinking and problem solving skills
- Proactive approach
- Focus on service delivery and customer satisfaction
- Working independently and solution oriented
- Coordination and organization skills
- 1+ years in customer support, Customer care, Helpdesk, financial institution advantage
- Advance computer knowledge/technological skills preferred
- Attention to details and accuracy
- Flexibility
- Willingness to perform On call duties out of business hours
Advertiser
Brief description of the company
Nexi is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. Nexi Group provides its services in over 25 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary.
Number of employees
250-499 employees
Contact
ID: 5107651
Dátum zverejnenia: 26.6.2025
2025-06-26
lokalita: Bratislava Pozícia: Administrative Worker, Official, Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist, Systems Administrator Spoločnosť: Nexi Central Europe, a.s.
Základná zložka mzdy (brutto): 1 200 EUR/month