Supervisor Client Service - great experience for skilled Teamlead!

Information about the position

Place of work

Digital Park II, Einsteinova 25, 851 01 Bratislava 5, Bratislava

Job description, responsibilities and duties

Responsible for the supervision of the Client Service helpdesk function provided to clients/financial institution
Managing client support team of 5-6 people
Responsible for incidents and client requests handling, escalation, client SLA and MI reporting, client relationship
Responsible for escalations, internal and external communication
Solution oriented, understands clients' requirements, ensures response times within agreed Service Level Agreement requirements
Provides daily work review, evaluate performance and define best practices within the team
Team organization with ability to handle multiple tasks simultaneously, performs work that is varied and may be somewhat difficult in character
Understands dependencies, solutions, has strong analytical thinking and good communications skills.
Coordinates daily team tasks, escalates problems and solution delivery
Provides training, coaching and performance assessment to team members
Responsible for proper client complaints management and professional communication towards clients.

Employee perks, benefits

• Money and bonuses
Meal vouchers – fully covered by FDS
Jubilee benefits
Diners club - private credit card without fees
Referral program
Bratislavská mestská karta without fees
Contribution to pension plan

• Health
Health care - Private medical center
Life and Accident Insurance
25 full paid sick leave days per year
5 sick days
Bottomless drinks, coffee and tea in your office

• Work-life balance
Flexible working time
International environment
Leisure time events with your colleagues

• Your development
English language courses
Global University with thousands of e-learning courses
Long term career development
Hard & Soft skills trainings
Possibility of internal transfer to foreign branch Office

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Intermediate (B1)

Personality requirements and skills

College degree or equivalent experience
Team management experience 2-3 years
Experience in managing client relationships and/or client helpdesk
Experience from banking / payment card business preferred
Client and service delivery oriented
English language advanced
Strong collaborative and problem solving skills
Analytical Skills
Organization Skills
Good Communication Skills
Ability and willingness to support and drive positive customer experience
Active, performance oriented person
High self motivation


Brief description of the company

Nexi is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. Nexi Group provides its services in over 25 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary.

Number of employees

250-499 employees


Contact person: Zuzana Sulek
E-mail: send CV
ID: 2814563  Dátum zverejnenia: 27.1.2017