Customer Technical Specialist

Information about the position

Place of work

Digital Park II, Einsteinova 25, 851 01 Bratislava 5, Bratislava

Job description, responsibilities and duties

Point-of-Sale Technical Specialist
o Position oriented on payment processed by various payment platforms
o End user oriented operational support of POS merchants
o Candidate will be responsible for remote installation support and troubleshooting of payment application
o This position will maintain specific operational expertise on HW and SW issues, changes and new project deployments associated with POS solution
o He or she will communicate and coordinate with teams across EMEA, vendors, client 1st line merchant support team and will support technical teams linked to the solution.

Position is reserved for those individuals who have attained an excellent understanding of the equipment and payment solution. It also requires them to have the vision, creativity, and self-motivation to visualize and develop enhancements that increase productivity and/or decrease equipment downtime. No direct reports, but will be responsible for supervising all designs, implementations and enhancements.

Employee perks, benefits

• Money and bonuses
Meal vouchers – fully covered by FDS
Jubilee benefits
Diners club - private credit card without fees
Referral program
Bratislavská mestská karta without fees
Contribution to pension plan

• Health
Health care - Private medical center
Life and Accident Insurance
25 full paid sick leave days per year
5 sick days
Bottomless drinks, coffee and tea in your office

• Work-life balance
Flexible working time
International environment
Leisure time events with your colleagues

• Your development
English language courses
Global University with thousands of e-learning courses
Long term career development
Hard & Soft skills trainings
Possibility of internal transfer to foreign branch Office

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) or Slovak - Proficiency (C2)

Personality requirements and skills

o Strong knowledge of different IT platforms
o Knowledge of HW from various manufactures,
o Experience with end user oriented support
o Ability to troubleshoot complex issues that involve combination of networking
o Hardware and software
o Comfortable communicating technical information in a simplified and assertive way
o Familiar with Windows environment, Networking and the internet
o Minimum 24 months professional experience in technical customer support environment


Brief description of the company

Nexi is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. Nexi Group provides its services in over 25 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary.

Number of employees

250-499 employees


Contact person: Zuzana Sulek
E-mail: send CV
ID: 2732817  Dátum zverejnenia: 26.10.2016