Customer Support Agent (TaaS) - German Speaker - Morning Shift

We’re Hiring: Customer Support Agent (TaaS) - German Speaker

At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Support Agents to join our International Team in Bratislava.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide.

Your Mission:

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.

• Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.

• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.

• Foster positive interactions in all communications, making sure customers feel understood and supported.

• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.

• Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.

• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
  

What We’re Looking For:

• German Skills: You’re fluent communicating in German, C1/C2 level in both written and spoken.  

• English Communication: You’ll be working with an international team, so you need to be comfortable in English too!

• Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.

• Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.

• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.

• Eligibility: Be eligible to work in Slovakia. 

What We Offer:

• Start Date: July, 2026.

• Contract: Fixed-Term (6 months with possibility to move into a permanent contract).

• Full-Time: 40 hours per week.

• Working Hours: Monday to Friday from 6:00 AM to 15:00 PM.

• Salary: €19, 000 gross per year

• Commuting/WFH allowanceof €50 per month (€600 per annum).

• Multisport Card.

• 5 extra paid leave days (Personal Days).

• Working Model: Remote

• Training: 1 Week of training.

• Office Location: Bratislava/Remote in Slovakia.

Why Join Netzon Group?

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.

Start your career with us—apply now and become part of our growing team!