Customer Engagement Engineer

What we do:

We make impossible things happen. If there is a problem, we aim to identify it. If there is an issue, we try to resolve it. If you enjoy a thrill of puzzling out a seemingly impossible situation, join our „SWAT“ team.

The role requires:

Analyze defects reported by the customer and propose/implement the solutions
Track the investigation details, track the implemented changes
Gain technical knowledge of products
Share the knowledge with other members of the team and other teams
Communication with client on daily basis
Work independently, report progressively
Work on multiple tasks simultaneously

Requirements:

Java: object oriented programming principles, operators, flow control statements, exceptions, collections, basic I/O

SQL: nested selects, aggregation functions, constraints, joins, set operations, data manipulation, structure modification

HTML: web page structure, basic elements, tables, formatting, links

CSS, Javascript (advantage)

XML: syntax, naming rules parsers, validation/schemas, transformation (advantage)

UML (advantage): structural diagrams, behavioral diagrams read/understand the code, identify root cause of a defect, propose a solution

Communication skills (ability to): obtain sufficient information (from customer service representative) regarding a defect collect necessary pieces of knowledge (within a team/company) in order to understand and fix the code

English – intermediate

• Flexible working hours
• Home Office
• Extra Vacation days
• Holiday/homeoffice bonus
• Relax rooms
• Multisport card
• Technical courses, Certifications
• Worldwide IT Conferences
• Commercial partners discounts
• Ness Summer club – full-day summer program for children of our employees
• Referral Program – to refer new employee
• High-standard working conditions
• Geeky Fridays
• Massage