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Customer Success Manager | Cloud Solutions
Neohunter | Recruitment-as-a-Service
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
3 500 - 4 500 EUR/monthThe final salary offer will be determined based on the candidate's experience and qualifications.
3 500 - 4 500 EUR/monthThe final salary offer will be determined based on the candidate's experience and qualifications.
Information about the position
Job description, responsibilities and duties
Join a dynamic, fast-growing team of cloud experts, where you will play a key role in the success of customers utilizing top-tier cloud platforms such as AWS, Azure, and Google Cloud. As a Customer Success Manager, you will drive customer relationships, promote cloud adoption, and enhance the value that clients gain from their cloud investments. This is an opportunity to be part of an innovative professional services unit, influencing strategy and contributing to a supportive, high-growth environment.
Key Responsibilities:- Act as the main point of contact and trusted advisor for senior- and top-level stakeholders, building strong, long-term relationships with key decision-makers
- Foster cloud technology adoption by guiding customers on best practices, value maximization, and resource utilization
- Align cloud solutions with customer business objectives
- Work with sales teams to ensure contract renewals and explore upselling opportunities to expand service portfolios
- Provide strategic guidance in collaboration with solution architects and cloud specialists, ensuring successful implementation of cloud solutions
- Advocate for customer needs within hyperscale cloud providers, ensuring timely resolution of concerns
- Monitor cloud usage performance and identify areas for optimization to enhance customer satisfaction
- Collect and share customer feedback to influence future product and service development
- Deliver training and workshops to empower clients in effectively using cloud platforms and services
The position requires travelling (mainly EU) up to 50% of working time.
Employee perks, benefits
- Flexible, full-remote working options
- Opportunities to influence organizational processes and feedback systems in a newly created, highly visible role
- Exposure to senior leadership and decision-makers, offering a direct impact on customer strategies and outcomes
- A comprehensive benefits package designed to support work-life balance, offering over 25 programs aimed at professional development, physical and mental well-being, and personal lifestyle enrichment.
- An inclusive, collaborative environment within a growing, cross-regional team
- Financial bonuses
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
IT, telco
IT, telco
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
Business administration, economy
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Experience in the position/sector
Account Management / Key Account Management / Sales / Service Delivery /Relationship Management
Number of years of experience
3
Personality requirements and skills
- Fluent in German AND English
- A minimum of 3 years of experience in sales, business development, account management, service delivery or consulting, ideally within the technology or cloud computing industries
- Solid understanding of hyperscale cloud platforms (AWS, Azure, Google Cloud) and their ecosystems
- Proven track record in managing strategic relationships and driving customer satisfaction
- Excellent communication, interpersonal, and presentation skills with an ability to influence stakeholders at all levels
- Strong analytical skills with the capability to translate data insights into actionable strategies
- Familiarity with project management or service delivery frameworks is a plus
Advertiser
Brief description of the company
We connect great projects with top specialists.
Take advantage of our years of experience in international recruitment. We focus on the specific recruitment needs of our clients. We provide comprehensive advisory services to companies in setting up their recruitment strategies. For candidates, we enable precise targeting in their job search and the opportunity to choose projects or positions according to their preferences. Choose from our available positions, or we are happy to advise and assist you. Contact us for a non-binding consultation.
Take advantage of our years of experience in international recruitment. We focus on the specific recruitment needs of our clients. We provide comprehensive advisory services to companies in setting up their recruitment strategies. For candidates, we enable precise targeting in their job search and the opportunity to choose projects or positions according to their preferences. Choose from our available positions, or we are happy to advise and assist you. Contact us for a non-binding consultation.
ID: 4922450
Dátum zverejnenia: 18.9.2024
2024-09-18
lokalita: Remote work Pozícia: Account Manager, Key Account Manager, Relationship Manager, Sales Manager Spoločnosť: Neohunter | Recruitment-as-a-Service
Základná zložka mzdy (brutto): 3 500 EUR/month