Cloud Managed Services Engineer - L2 Support

Cloud Managed Services Engineer - L2 Support

Join our dynamic team as a Cloud Managed Services Engineer for an exciting new international project.

This role is pivotal in providing end-to-end management and technical support for our hosted environment on the Versa platform, tackling diverse and complex networking challenges reported by our global customers.

What your working day will look like in Neeco

• Proactively monitor and take corrective actions for the hosted environment.
• Helps customers to solve reported product and network problems of varied complexity.
• Work with engineering team to replicate customer issues and test possible fixes.
• Replicate customer issues in the lab environment.
• Setting up infrastructure.
• Escalate tickets to L3 when necessary.
• Work on problems of diverse scope across all solutions from Versa.
• Manage the incident/ticket lifecycle.

You're the right fit if you have

• At least 3 years of hands-on experience managing routing and switching infrastructure.
• Proficiency in basic routing/switching skills, with CCNA/CCNP certification or equivalent experience.
• Versa certification is highly desirable (SD-WAN Associate / SD-WAN Specialist).
• Experienced in routing, OSPF & BGP, MPLS, L3 VPN.
• Understanding of TCP/IP protocol suite, SFW, NGFW.
• Knowledge of IPSec VPN/SSL-VPN/NAT/GRE.
• Familiarity with ticketing-related processes.
• Experience in managing, supporting, and deploying network infrastructures.
• Ability to diagnose server or network alerts, events, or issues.
• Excellent oral and written communication skills, with the ability to address conflicts constructively.

Why work for us?

You will be working with modern technologies in an informal environment that allows space for talents. We are growing at a rocket speed and the possibilities for development are almost unlimited. As well as a list of our employee benefits:

• Refreshment and snacks in the office
• 5 weeks’ vacation and 4 sick days
• Working from home for a few times a week
• Learning and development including intensive language courses
• Sporting activities paid for by the company
• Free psychological help
• An informal environment where pets are welcome
• Fixed-term contract. After a year and mutual agreement, it can be extended indefinitely

Did we catch your attention? Don't hesitate to send us your CV. We will gladly get back to you and schedule a meeting where we can get to know each other better.

We look forward to hearing from you.

Neeco Team