Operations Manager
NATEK SLOVAKIA, s.r.o.
Remote work
full-time
July
1 700 EUR/month
Information about the position
Job description, responsibilities and duties
Working as Operations Manager, the employee will be responsible to maintain overall awareness of day to day operational activities and issues. This position will assist in representing our customer and delivery teams as appropriate at customer meetings and provide the interface between the customer and client for Day 2 deliverymanagement.
Important information: US time only (PO-PIA 2-10 pm)for LONG TERM COOPERATION,
Willingness to support weekends/public holidays (EMEAtime) when needed, approx.. once per two months from experience,may be more or less –
Familiarity with ATT tools/environments is a must.
CCNA knowledge – no certificate needed, but a basic knowledge of CCNA is required.
Your responsibilities:
Notify Operations teams of SLA impacts.- Attend Stewardship meetings with client.- Receive/retrieve Client Requests (CRs), assess and initiate ServiceRequests (SRs). Track progress and collect implementation details(change dates, etc)
- Ensure Service Requests are properly routed- Coordinate delivery of basic and intermediate MACD servicerequests, including order initiation and performance oversight forwork performed by the NI Partner.
- Proactive Incident management to avert high severity issues andbusiness impact.
- Leading high severity incidents (Severity 1 and 2) and providetimely business updates/communication.
- Initiating the technical bridges and engage service centers, vendors,suppliers and service providers for service restoration.
- Occasional out of hours for support of critical outages.
Employee perks, benefits
- Remote work
- Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
- Referral Program – enjoy cooperation with your colleagues and get a bonus!
- 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
- Cafeteria
- Medical Healthcare
- Multisport Club Card
- Technical and Personal training
- Language courses
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
Language skills
Other knowledge
Networking - Skillful
Number of years of experience
Personality requirements and skills
- Advanced written & spoken English
- Advanced MS Office Skills (Word, Excel, Outlook)
- Understanding of AT&T Tools – GPS, Action Tool, AOTS, BMP,WFA, ServiceNow
- Change/Incident Management
- Technical knowledge of IT operations (Networking-TelecommPreferred),
Advertiser
Brief description of the company
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.