Captain of Client Success who never sleeps


Place of work
Contract type
full-time, trade licence
Start date
Wage (gross)
From 2 300 EUR/monthPossibility of B2B contract as well

Information about the position

Job description, responsibilities and duties

We are looking for a new Account Executive for our branch in Bratislava.

The AE is responsible for taking care of either one big or several medium-sized clients(B2B), they should have a comprehensive understanding of At&T services, they arecustomer facing, they oversee all processes, they are also responsible for upselling, and RFPs.

It is a very active role . A person must see "the bigger picture" from the point of view ofall services that their customers have and what they can possibly offer their customers in the future.

  • Work time: 3pm-11:30pm
  • Hybrid work mode: 3x/week in the office in Bratislava
  • Start date: ASAP
  • Starting salary for Bratislava from 2300 eur gross
  • Starting salary for Kosice from 1800 eur gross
  • Ideally person with strong communication skills & experienced in telecommunication services

Your responsibilities

  • New deals acquisition
  • Participating on bidding processes
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Master existing customer relationships and proactively finding appropriate and accurate business solutions
  • Managing corporate customers allocated across the world (multiple time-zones)
  • Managing daily communication with entrusted corporate customers (B2B environment)
  • Creating pricing offers and recalculations of current pricing models for services
  • Responsibility for MACD pricing models and it's changes
  • Data gathering (inside/outside of the company)
  • Tracing activities of respective accounts
  • Reviewing contracts and service guides
  • Escalating internal teams or associates in order to resolve the dispute efficiently and in timely manner
  • Internal resource utilization and effective management
  • Understanding of corporate services, business solutions and billing modelsbeing sold to customer
  • Recognize billing models, platforms and BET
  • Performing work independently and within defined SLA's for quality and productivity
  • Compile reports and assist with ad-hoc requirements

Employee perks, benefits

  • Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
  • Referral Program – enjoy cooperation with your colleagues and get a bonus!
  • 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
  • NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
  • Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
  • Multisport
  • Technical and Personal training
  • Language courses

Additionally only for COW:

  • Cafeteria
  • Live insurance
  • Bonuses for Personal Events
  • Day off for volunteering

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Advanced (C1)

Other knowledge

Cisco Certified Network Associate (CCNA) - Beginner
LAN/WAN administration - Beginner

Number of years of experience


Personality requirements and skills

  • Strong customer communication and profound negotiation skills
  • Excellent communication (written & verbal) in English
  • Strong organizational and problem-solving skills
  • Self-motivated with the ability to provide supervision and leadership to otherteam members
  • Goal oriented to meet demanding customer expectations
  • Able to coordinate service delivery between multiple vendors and internalorganizations
  • Ability to work independently - learn how to get to teams if info needed, buildown network across internal organization
  • Willingness to work US time
  • Willingness to visit office on regular basis

It would be preferred if you had

  • Telecommunication products & services (preferrable) CCNA/CCNP level of knowledge would be an advantage
  • Knowledge of At&T voice, data, internet, cloud services
  • Excellent knowledge of Excel
  • Working knowledge of finance and sales is advantage


Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.

Number of employees

500-999 employees


Contact person: Zuzana Vanugová
Tel.: +421918989407
E-mail: send CV
ID: 4802694  Dátum zverejnenia: 8.4.2024  Základná zložka mzdy (brutto): 2 300 EUR/month