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Nocturnal unicorn who speaks Japanese - a.k.a. Service Manager for APAC
NATEK SLOVAKIA, s.r.o.
Remote work
full-time
1.7.2024
From 1 500 EUR/month
Information about the position
Job description, responsibilities and duties
A unique opportunity for a unique language skill! If your japanese language skills are at least on N3 ideally N2 level. The ones who speak korean at TOPIK II are also welcomed. We looked for one or the other language skill.
- Working hours (APAC) starting from 3am.
- Start date: July 2024
Service Manager (SM)ensures that company´s products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic MNC’s.
The SMhas ownership of the Customer Service Experience(customer satisfaction) andbuilds relationships of trust and integrity whenever possible and needed with aligned (pooled) customersby demonstrating a comprehensive understanding both of the company’s business requirements and the client´s products and services that are used to support these requirements.
SM owns the customer experience, acts as a “gap filler” and builds relationship within the company and other service provider groups to ensure that people within these groups understand and respond to Client and SM requests and requirements.
Currently looking for:
- Japanese speaking person located in Slovakia working APAC hours (from 3am)
- 100% remote or possibility to visit our office in Kosice
- Start date: july
- Position suitable for juniors, starting salary from 1200 eur gross - full training provided
- Fluent English and fluent Japanese
- BIG ADVANTANGE if you have a previous experience either from At&T or other provider of telecommunication services
Your responsibilities:
- Point of Client escalation
- Point of internal escalation and enquiry
- Supporting across Assurance, Delivery and Billing
- All products and services including NI and 3rd party
- Providing Client facing reports (ad hoc and rare need only)
- Maintaining Customer specific service guides
- Participation/Leadership on Client calls
Extra ad hoc duties that might be applied:
- Analysis and recommendations based on available data/reports
- Including capacity management, site resiliency
- Creating and managing Service Improvement plans
Employee perks, benefits
- Benefit Plus / Multisport Card
- Fully remote from Slovakia
- Meal contrubutions
- Regular NATEK events
- Personal event bonus
- Natek's "5 Years Club"
- Referral Program
- International environment with the possibility to expand your practical knowledge
- Agile spirit and transparent communication with the whole team
- Work in high organizational culture and great professional working atmosphere
- The great vibe of a successful international company
- Flexible working hours
- The transparent recruitment process with clear feedback
- Fast career development and job rotation program (you can develop your career in other Natek departments)
Expected date of completion of the selection process
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Educational Specialization
Language skills
Number of years of experience
Personality requirements and skills
- Ability to work under pressure and when required
- Proactive approach to avoid issues and risks.
- Good understanding of the company´s Business portfolio and technology.
- Familiar with financial terminology, contracts, invoicing, Service Level Agreements
- Very good interpersonal skills: Empathy; Respectfulness; Ability to lead corrective action; persuasive and diplomatic. Common sense is the key!
- Ability to multitask in a complex environment and deliver to timescales.
- Pragmatic, lateral thinking and problem-solving skills. Analytical and resourceful
- Understanding of geographical and cultural, human and business differences.
- Presentation skills
- Sufficient seniority to interact at senior levels within an organization
- Ability to work in isolation and on own initiative in highly pressured situations.
- At least 2 years’ experience in a global network service role or 2 years with a customer facing role.
- Sales- or Project management experience is an additional advantage
Advertiser
Brief description of the company
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.