Service Delivery Coordinator

The goal of the position is to enable Business Unit to deliver a high level of customer service, to both internal and external customers by carrying out day to day administration and business requirements.
SDC is exposed to entire service lifecycle, collaborating with various stakeholders dispersed geographically and across different functions (operations, HR, Recruitment, Sales..). SDC performs a wide range of administrative and office support activities to facilitate the daily efficient operation of branch and to provide effective and compliant service to branch.
Committed to the expansion and success of the business, a Service Delivery Coordinator manages consultant teams (is responsible for people and attrition management, development and motivation of IT employees and suppliers).

Your responsibilities:

Employee :
• From the Welcome day to the entire life cycle, establishes strong and long-lasting relations with team members: IT employees and suppliers.
• Maintain reports and data collection for BU in order to ensure legal compliance (employment docs, medical check-ups, health & safety at work trainings)
• Administering employee benefits (medical care, multisport cards) including enrolment, changes, terminations
• Assisting in business travels arrangement and expense reimbursement process - managing of Travel Orders for consultants
• Administering visa, work permit and work authorization services
• Providing documents for payroll service provider in terms of employee life cycle
• Leads annual objectives & appraisal process with support of HR


Business Administration:

• Preparing, managing and updating service documentation (B2B contracts, SOW and/or POs)
• Approve monthly Consultants Time Sheets and vacation
• Get Customer approval of Attendance reports 2 days after end of the month in order to prepare invoicing
• Solve outstanding issues with customer with assistance of SDM or RM if necessary.
• Administration of incoming and internal documentation and performing wide range of clerical duties such as filing, scanning and data collection for accounting purpose


Office Management:

• Outside visitors welcoming, badge management for internal and external
• Under the dotted line of Group Operation Manager, maintenance of office supplies – controlling available supplies, ordering new supplies, making purchase orders and anticipating budget for supplies
• Under the dotted line of Group Operation Manager, purchasing equipment for local consultants and staff, allocating assets, and stock inventory. Purchasing of local services such as office cleaning, Telco…
• Management of incoming and outgoing post and courier services


What you need to have:
• University degree (preferred administration) with minimum of 3 years of Experience
• Strong interest and understanding of the IT market
• Experience in building and sustaining customer relationships or People management is a plus
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills, can-do attitude
• Excellent written and verbal communication skills
• Independence, accuracy and ability to organize your work
• Excellent interpersonal, communication and presentation skills
• Fluent English, other language as French or German is a plus
• Very good knowledge of MS Office

Being part of a team in the company that is providing exceptional IT outsourcing services for the biggest, international customers with recognizable worldwide brands
Having a real impact on the Business Unit results
Diversity of assignments and cooperation with HR, Recruitment, Finance and Administration teams
Close cooperation with the company’s management, flat organizational structure
International environment and agile spirit
Opportunity to work in various projects across 4 countries where we operate
The transparent recruitment process with clear feedback
Fast career development (promotion on results and competencies) and job rotation program (you can develop your career in other Natek departments)
Professionalism: work for one of the first IT companies implementing the research of Candidate Experience