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Extra ad hoc duties that might be applied:
Service Manager, Spanish, remote, 3pm to 11:30pm
NATEK SLOVAKIA, s.r.o.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 1 200 EUR/monthFinal salary offer based on years of experience.
From 1 200 EUR/monthFinal salary offer based on years of experience.
Information about the position
Job description, responsibilities and duties
Pooled Service Manager (SM) ensures that company´s products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic MNC’s.
The SM has ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity whenever possible and needed with aligned (pooled) customers by demonstrating a comprehensive understanding both of the company’s business requirements and the client´s products and services that are used to support these requirements.
SM owns the customer experience, acts as a “gap filler” and builds relationship within the company and other service provider groups to ensure that people within these groups understand and respond to Client and SM requests and requirements.
Start day: ASAP
Salary from: 1300 Gross
Fully remote within Slovakia
Preffered candidates from AT&T company
US working hours (3pm to 10:30pm)
Job Responsibilities:
- Point of Client escalation
- Point of internal escalation and enquiry
- Supporting across Assurance, Delivery and Billing
- All products and services including NI and 3rd party
- Providing Client facing reports (ad hoc and rare need only)
- Maintaining Customer specific service guides
- Participation/Leadership on Client callsPoint of Client escalation
- Maintaining Customer specific services
Extra ad hoc duties that might be applied:
- Analysis and recommendations based on available data/reports Including capacity management, site resiliency
- Creating and managing Service Improvement plans
Employee perks, benefits
- Benefit Plus / Multisport Card
- Meal contrubutions
- Regular NATEK events
- Personal event bonus
- Natek's "5 Years Club"
- Referral Program
- International environment with the possibility to expand your practical knowledge
- Agile spirit and transparent communication with the whole team
- Work in high organizational culture and great professional working atmosphere
- The great vibe of a successful international company
- Flexible working hours
- The transparent recruitment process with clear feedback
- Fast career development and job rotation program (you can develop your career in other Natek departments)
Expected date of completion of the selection process
31 May 2024 (there are still 31 more days)
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
IT
Language skills
English - Advanced (C1) and Spanish - Advanced (C1)
Number of years of experience
2
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- Ability to work under pressure and when required
- Proactive approach to avoid issues and risks.
- Good understanding of the company´s Business portfolio and technology.
- Familiar with financial terminology, contracts, invoicing, Service Level Agreements
- Very good interpersonal skills: Empathy; Respectfulness; Ability to lead corrective action; persuasive and diplomatic. Common sense is the key!
- Ability to multitask in a complex environment and deliver to timescales.
- Pragmatic, lateral thinking and problem-solving skills. Analytical and resourceful
- Presentation skills
- Sufficient seniority to interact at senior levels within an organization
- Ability to work in isolation and on own initiative in highly pressured situations.
- At least 2 years’ experience in a global network service role or 2 years with a customer facing role.
- Sales- or Project management experience is an additional advantage
Advertiser
Brief description of the company
Join one of the most sought-after companies that specialize in IT outsourcing business.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Number of employees
500-999 employees
Contact
ID: 4727304
Dátum zverejnenia: 15.4.2024
2024-04-15
lokalita: Remote work Pozícia: Customer Support Specialist, IT Network Administrator, IT Project Manager, Service Engineer, Service Technician Spoločnosť: NATEK SLOVAKIA, s.r.o.
Základná zložka mzdy (brutto): 1 200 EUR/month