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Account Success Manager
NATEK SLOVAKIA, s.r.o.
Place of work
Bratislava, Slovakia (Job with occasional home office)
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time, trade licence
full-time, trade licence
Start date
ASAP
ASAP
Wage (gross)
From 2 300 EUR/monthFinal salary offer is based on your years of professional experience
From 2 300 EUR/monthFinal salary offer is based on your years of professional experience
Information about the position
Job description, responsibilities and duties
Are you a "nocturnal animal" with a passion for sales having knowledge of network (or telecommunication products and services)? We are looking for you! We are setting a new team of 6 Account Success Managers.
IBM, Kyndryl, Dell and many other big clients can be YOUR clients!
Account Success Manager /or Key Account Manager is responsible for creating pricing offers managing changes required by entrusted corporate customers and proactively finding solutions and utilization of costs based on billing model and product. Their responsibility is to deliver related solution within stipulated deadlines while maintaining effective communication with customers and internal teams. Their overall duty is to be able to work independently, to build own people network across corporate teams/depts and to participate on new/existing bids with rest of Sales team and customer to acquire new business partners, find appropriate and accurate business solution based on ad-hoc requirements.
Work time: 3pm-11:30pm
Hybrid work mode: 2-3x/week in the office, Bratislava
Start date: either 15.1.2024 or 1.2. 2024
What would be your job?
• New deals acquisition
• Participating on bidding processes
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Master existing customer relationships and proactively finding appropriate and accurate business solutions
• Managing corporate customers allocated across the world (multiple time-zones)
• Managing daily communication with entrusted corporate customers (B2B environment)
• Creating pricing offers and recalculations of current pricing models for services
• Responsibility for MACD pricing models and it’s changes
• Data gathering (inside/outside of the company)
• Tracing activities of respective accounts
• Reviewing contracts and service guides
• Escalating internal teams or associates in order to resolve the dispute efficiently and in timely manner
• Internal resource utilization and effective management
• Understanding of corporate services, business solutions and billing models being sold to customer
• Recognize billing models, platforms and BET
• Performing work independently and within defined SLA’s for quality and productivity
• Compile reports and assist with ad-hoc requirements
IBM, Kyndryl, Dell and many other big clients can be YOUR clients!
Account Success Manager /or Key Account Manager is responsible for creating pricing offers managing changes required by entrusted corporate customers and proactively finding solutions and utilization of costs based on billing model and product. Their responsibility is to deliver related solution within stipulated deadlines while maintaining effective communication with customers and internal teams. Their overall duty is to be able to work independently, to build own people network across corporate teams/depts and to participate on new/existing bids with rest of Sales team and customer to acquire new business partners, find appropriate and accurate business solution based on ad-hoc requirements.
Work time: 3pm-11:30pm
Hybrid work mode: 2-3x/week in the office, Bratislava
Start date: either 15.1.2024 or 1.2. 2024
What would be your job?
• New deals acquisition
• Participating on bidding processes
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Master existing customer relationships and proactively finding appropriate and accurate business solutions
• Managing corporate customers allocated across the world (multiple time-zones)
• Managing daily communication with entrusted corporate customers (B2B environment)
• Creating pricing offers and recalculations of current pricing models for services
• Responsibility for MACD pricing models and it’s changes
• Data gathering (inside/outside of the company)
• Tracing activities of respective accounts
• Reviewing contracts and service guides
• Escalating internal teams or associates in order to resolve the dispute efficiently and in timely manner
• Internal resource utilization and effective management
• Understanding of corporate services, business solutions and billing models being sold to customer
• Recognize billing models, platforms and BET
• Performing work independently and within defined SLA’s for quality and productivity
• Compile reports and assist with ad-hoc requirements
Employee perks, benefits
- Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
- International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
- Referral Program – enjoy cooperation with your colleagues and get the bonus
- 5/10 years NATEK club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
- Education – benefit from our know-how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor
- Relocation Bonus – reimbursement for moving expenses for out-of-town candidates
- Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc.
- Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theatre tickets, books etc.
- Multisport Club Card
- Technical and Personal training – we are investing in your skills growth
- Language courses
- 1 paid day off for volunteering – we are supportive of all charity ideas
- Meal contribution directly to your account
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Sales, Network, Information technology, Business
Language skills
English - Advanced (C1)
Other knowledge
Computer Networks - Advanced
Cisco Certified Network Associate (CCNA) - Skillful
Cisco Certified Network Professional (CCNP) - Skillful
SD-WAN - Advanced
VPN - Advanced
Multiprotocol Label Switching (MPLS) - Skillful
IoT - Skillful
5G networks - Skillful
Billing - Advanced
Cisco Certified Network Associate (CCNA) - Skillful
Cisco Certified Network Professional (CCNP) - Skillful
SD-WAN - Advanced
VPN - Advanced
Multiprotocol Label Switching (MPLS) - Skillful
IoT - Skillful
5G networks - Skillful
Billing - Advanced
Number of years of experience
3
Personality requirements and skills
• Strong customer communication and profound negotiation skills
• Excellent communication (written & verbal) in English
• Strong organizational and problem-solving skills
• Proven 5+ years of experience in the customer facing projects/sales activities & Graduate/Postgraduate degree from university (Business or Technical) with previous exposure to project management & customer service environment in telecom/IT industry
• Self-motivated with the ability to provide supervision and leadership to other team members
• Goal oriented to meet demanding customer expectations
• Able to coordinate service delivery between multiple vendors and internal organizations
• Ability to work independently – learn how to get to teams if info needed, build own network across internal organization
• Technical skills:
• Presentation skills, run status update calls and engage
• Ability to multitask and work to deadlines
• Ability to analyze and solve complex tasks and issues, work under pressure
• Attention to details
• Good team player with positive attitude
• Ability to work in multicultural environment
• Good knowledge of the telecommunication market
• Flexible & non-standard working hours may be required
• Excellent communication (written & verbal) in English
• Strong organizational and problem-solving skills
• Proven 5+ years of experience in the customer facing projects/sales activities & Graduate/Postgraduate degree from university (Business or Technical) with previous exposure to project management & customer service environment in telecom/IT industry
• Self-motivated with the ability to provide supervision and leadership to other team members
• Goal oriented to meet demanding customer expectations
• Able to coordinate service delivery between multiple vendors and internal organizations
• Ability to work independently – learn how to get to teams if info needed, build own network across internal organization
• Technical skills:
- Excellent knowledge of Excel, Power Bi, SalesForce & SAP skills
- Working knowledge of finance and sales is advantage
- CCNA/CCNP level of knowledge would be an advantage
• Presentation skills, run status update calls and engage
• Ability to multitask and work to deadlines
• Ability to analyze and solve complex tasks and issues, work under pressure
• Attention to details
• Good team player with positive attitude
• Ability to work in multicultural environment
• Good knowledge of the telecommunication market
• Flexible & non-standard working hours may be required
Advertiser
Brief description of the company
Join one of the most sought-after companies that specialize in IT outsourcing business.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Number of employees
500-999 employees
Contact
ID: 4544499
Dátum zverejnenia: 9.1.2024
2024-01-09
lokalita: Bratislava Pozícia: IT Network Administrator, IT/Technical Support Specialist, Network and Service Operation Specialist, Sales Representative, Service Technician Spoločnosť: NATEK SLOVAKIA, s.r.o.
Základná zložka mzdy (brutto): 2 300 EUR/month