Customer Support with Spanish


Place of work
Contract type
Start date
Wage (gross)
1 200 EUR/monthDepending on seniority

Information about the position

Job description, responsibilities and duties

Outspoken, with positive attitude, and you enjoy working with people?
Join the Billing Resolution global department and help one of the biggest telecommunication companies to support US customers with the queries and disputes related to invoicing and billing.

Are you up for a challenge?
A supportive team is enthusiastic to welcome you and show you how empathy and communication are crucial elements in building successful, meaningful relationships with clients!

What you will be responsible for:
• Assisting customers (B2B environment) who contact the department via phone
• Navigating customer to the correct department in case the issue is not related to your service line
• Investigating and resolve billing inquires and billing disputes raised by customers
• Reviewing contracts and service guides
• Validating issues, including validation in the internal billing tools and with interested parties to properly investigate the problem
• Updating both – internal and external customer on weekly basis about the dispute resolution using internal tool
• Escalating internal teams or agents in order to resolve the dispute efficiently and in timely manner
• Performing work independently and within defined SLA’s for quality, response time and productivity

What’s ahead :
• Improving your language skills and communication
• 1 month training on different service lines
• Supportive and friendly environment

US working time: 2:30 PM - 11 PM (Mo to Fr)

Employee perks, benefits

• Taxi on company expenses from 10:30 PM (within Bratislava)
• MultiSport card/ Benefit plus platform
• E-learning platform (Udemy)
• Private medical healthcare
• Meal vouchers
• Team building events
• Relocation bonus

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Spanish - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills

• Good Spanish and English skills
• Basic knowledge of MS Office package
• Good communication and negotiation skills
• Willingness to learn and proactive approach
• Working experience in Customer service area represents an advantage
• Applicants must hold a valid Slovak working permit or be eligible to work within the EU


Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Originating from France, NATEK was established in Czech Republic in 2004. The company currently operates in Poland, Slovakia, Czech Republic and Bulgaria and reports stable 30% growth year-o-year. Our dynamic team of + 600 employees come from over 20 different locations worldwide. Recently celebrating its 14th anniversary, NATEK has become a leading provider of IT services & consultancy in the CEE region.

If you are interested in more information, please visit

Number of employees

500-999 employees

Company address

Suché mýto 1
811 03 Bratislava


Contact person: Ivica Pobehova
E-mail: send CV
ID: 3771087  Dátum zverejnenia: 24.2.2020  Základná zložka mzdy (brutto): 1 200 EUR/month