IT Deskside Support

NATEK Slovakia s .r.o.

Place of work
Contract type
Start date
As soon as possible

Information about the position

Job description, responsibilities and duties

To extend our team of consultants, we are searching for motivated engineers to support end users.
The IT Deskside Support provides 2nd level support for end users within the organisation's desktop computing environment and it this involves supporting the IT Deskside department in achieving its objectives.

- Act as primary/secondary contact for IT Systems on site, LAN, WAN, Voice, Printing services, etc...
- “Act as the key person” in the IT Deskside team in case of Business Continuity Plan activation and Disaster Recovery
- Work within Customer's guidelines to ensure compliance to corporate standards
- Acts as an advisor for the functional or business group that the system supports
- Ensuring all support cases are dealt with, within agreed service levels, and to the customer's satisfaction ensuring all work carried out is satisfactorily documented within the relevant ticket logging system
- Implementation of site IT projects
- Provide service requests and incidents/problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating Level Agreements
- Monitor system resource utilisation and support capacity planning by capturing data, analysing trends and making upgrade recommendations
- Provide effective technical documentation to clearly communicate procedures and developments to other IT personnel

Basic wage component (gross) and other rewards

starting from 1200 EUR/month, depending on seniority

Employee perks, benefits

- Private healthcare
- Multisport card/ Benefits platform
- Referral bonus
- Personal event bonus
- E-learning platform
- NATEK events
- Meal vouchers

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- 2 years experience in Help Desk services / End User Support services
- Excellent technical knowledge of PCs hardware
- Working technical knowledge of current protocols, operating systems and standards
- Ability to operate tools, components and peripheral accessories
- Software and Hardware Troubleshooting
- Routers, switches and firewall experience
- Respond and resolve tickets in a timely manner
- Basic knowledge of Active Directory, Group Policy, and Windows ACL's
- Good working knowledge of Microsoft Office Suite
- Implement IT policies, procedures, and system controls
- Experience working within enterprise ticket systems
- ITIL Foundation Certificate represents and advantage
- Familiar with smartphones and Tablets with iOS, Android and Windows
- English speaking (B2)


Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Originating from France, NATEK was established in Czech Republic in 2004. The company currently operates in Poland, Slovakia, Czech Republic and Bulgaria and reports stable 30% growth year-o-year. Our dynamic team of + 600 employees come from over 20 different locations worldwide. Recently celebrating its 14th anniversary, NATEK has become a leading provider of IT services & consultancy in the CEE region.

If you are interested in more information, please visit

Number of employees

500-999 employees

Company address

Suché mýto 1
811 03 Bratislava


Contact person: Bianca Farcas
E-mail: send CV
ID: 3806216   Dátum zverejnenia: 18.11.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   starting from 1200 EUR/month, depending on seniority