Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Customer Support (with Spanish)
NATEK SLOVAKIA, s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
Immediately
Immediately
Wage (gross)
Minimum 1100 EUR/month, depending on relevant experience
Minimum 1100 EUR/month, depending on relevant experience
Information about the position
Job description, responsibilities and duties
Outspoken, with positive attitude, and you enjoy working with people?
Join the Billing Resolution global department and help one of the biggest telecommunication companies in the world to support US customers with the queries and disputes related to invoicing and billing.
Are you up for a challenge?
A supportive team is enthusiastic to welcome you and show you how empathy and communication are crucial elements in building successful, meaningful relationships with clients!
What you will be responsible for:
• Assist customers (B2B environment) who contact the department via phone
• Navigate customer to the correct department in case the issue is not related to your service line
• Investigate and resolve billing inquires and billing disputes raised by customers
• Reviews contracts and service guides
• Validates issues, including validation in the internal billing tools and with interested parties to properly investigate the problem
• Performs work independently and within defined SLA’s for quality, response time and productivity
What’s ahead :
• Improving your language skills and communications
• 1 month training on different service lines
• Supportive and friendly environment
US working time: 2:30 PM - 11 PM
Join the Billing Resolution global department and help one of the biggest telecommunication companies in the world to support US customers with the queries and disputes related to invoicing and billing.
Are you up for a challenge?
A supportive team is enthusiastic to welcome you and show you how empathy and communication are crucial elements in building successful, meaningful relationships with clients!
What you will be responsible for:
• Assist customers (B2B environment) who contact the department via phone
• Navigate customer to the correct department in case the issue is not related to your service line
• Investigate and resolve billing inquires and billing disputes raised by customers
• Reviews contracts and service guides
• Validates issues, including validation in the internal billing tools and with interested parties to properly investigate the problem
• Performs work independently and within defined SLA’s for quality, response time and productivity
What’s ahead :
• Improving your language skills and communications
• 1 month training on different service lines
• Supportive and friendly environment
US working time: 2:30 PM - 11 PM
Employee perks, benefits
• Taxi on company expenses from 10:30 PM (within Bratislava)
• MultiSport card/ Benefit plus platform
• E-learning platform (Udemy)
• Private medical healthcare
• Meal vouchers
• Team building events
• Relocation bonus
• MultiSport card/ Benefit plus platform
• E-learning platform (Udemy)
• Private medical healthcare
• Meal vouchers
• Team building events
• Relocation bonus
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and Spanish - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Good Spanish and English skills
• Basic knowledge of MS Office package
• Good communication and negotiation skills
• Willingness to learn and proactive approach
• Working experience in Customer service area represents an advantage
• Applicants must hold a valid Slovak working permit or be eligible to work within the EU
• Basic knowledge of MS Office package
• Good communication and negotiation skills
• Willingness to learn and proactive approach
• Working experience in Customer service area represents an advantage
• Applicants must hold a valid Slovak working permit or be eligible to work within the EU
Advertiser
Brief description of the company
Join one of the most sought-after companies that specialize in IT outsourcing business.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Number of employees
500-999 employees
Contact
ID: 3786312
Dátum zverejnenia: 21.10.2019
2019-10-21
lokalita: Bratislava Pozícia: Billing Clerk, Call Operator, Customer Support Specialist Spoločnosť: NATEK SLOVAKIA, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: Minimum 1100 EUR/month, depending on relevant experience