Customer Support with Spanish

NATEK Slovakia s .r.o.

Place of work
Bratislava
Contract type
full-time
Start date
1st of October

Information about the position

Job description, responsibilities and duties

Outspoken, with positive attitude, getting a deep sense of satisfaction when solving problems or helping others out? Our team is supportive and enthusiastic to welcome you and show you how empathy and communication are crucial elements in building successful, meaningful relationships with clients!

Working in the front office area of the the Billing Resolution global department you will help our client to solve the queries and disputes related to invoicing and contracting. All requests have to be done immediately with accuracy and in a timely manner, establishing and rectifying root cause to the fullest satisfaction of our clients

What you will be responsible for:
• Assist customers (B2B environment) who contact the department via phone
• Navigate customer to the correct department in case the issue is not related to your service line
• Investigate and resolve billing inquires and billing disputes raised by customers
• Reviews contracts and service guides
• Validates issues, including validation in the internal billing tools and with interested parties to properly investigate the problem
• Performs work independently and within defined SLA’s for quality, response time and productivity

US working time: 2:30 PM - 11 PM

What’s ahead :
• Improving your language skills and communications
• 1 month training on different service lines
• Supportive and friendly environment

Basic wage component (gross) and other rewards

Minimum 1100 EUR gross, depending on relevant experience

Employee perks, benefits

• Taxi on company expenses from 10:30 PM (within Bratislava)
• MultiSport card/ Benefit plus platform
• E-learning platform (Udemy)
• Private medical healthcare
• Meal vouchers
• Team building events
• Relocation bonus

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Spanish - Upper intermediate (B2)

Personality requirements and skills

• Good Spanish and English skills
• Basic knowledge of MS Office package
• Good communication and negotiation skills
• Willingness to learn and proactive approach
• Working experience in Customer service area represents an advantage
• Applicants must hold a valid Slovak working permit or be eligible to work within the EU

Advertiser

Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Originating from France, NATEK was established in Czech Republic in 2004. The company currently operates in Poland, Slovakia, Czech Republic and Bulgaria and reports stable 30% growth year-o-year. Our dynamic team of + 600 employees come from over 20 different locations worldwide. Recently celebrating its 14th anniversary, NATEK has become a leading provider of IT services & consultancy in the CEE region.

If you are interested in more information, please visit www.natek.eu

Number of employees

500-999 employees

Company address

NATEK SLOVAKIA, s.r.o.
Suché mýto 1
811 03 Bratislava
https://natek.eu

Contact

Contact person: Bianca Farcas
E-mail: send CV
ID: 3759069   Dátum zverejnenia: 10.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum 1100 EUR gross, depending on relevant experience