Customer Support with Spanish

Job description, responsibilities and duties
Outspoken, with positive attitude, getting a deep sense of satisfaction when solving problems or helping others out? Our team is supportive and enthusiastic to welcome you and show you how empathy and communication are crucial elements in building successful, meaningful relationships with clients!

Working in the front office area of the the Billing Resolution global department you will help our client to solve the queries and disputes related to invoicing and contracting. All requests have to be done immediately with accuracy and in a timely manner, establishing and rectifying root cause to the fullest satisfaction of our clients.

How will days will look like:
• Assist customers (B2B environment) who contact the department via phone
• Navigate customer to the correct department in case the issue is not related to your service line
• Investigate and resolve billing inquires and billing disputes raised by customers
• Reviews contracts and service guides
• Validates issues, including validation in the internal billing tools and with interested parties to properly investigate the problem
• Performs work independently and within defined SLA’s for quality, response time and productivity

What’s ahead :
• Opportunities to rotate within Natek
• Improving your language skills and communications
• 1 month training on different service lines
• Supportive environment

Your program will start in the afternoon: 2:30 PM - 11 PM

• MultiSport card/ Benefit plus platform
• E-learning platform (Udemy)
• Private medical healthcare
• Meal vouchers
• Team building events
• Friendly international environment
• Taxi on company expenses from 10:30 PM (within Bratislava)
• Relocation package