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Customer Support with Spanish
NATEK SLOVAKIA, s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
Salary starting from 1000 EUR gross/month, depending on relevant experience
Salary starting from 1000 EUR gross/month, depending on relevant experience
Information about the position
Job description, responsibilities and duties
Outspoken, with positive attitude, getting a deep sense of satisfaction when solving problems or helping others out? Our team is supportive and enthusiastic to welcome you and show you how empathy and communication are crucial elements in building successful, meaningful relationships with clients!
Working in the front office area of the the Billing Resolution global department you will help our client to solve the queries and disputes related to invoicing and contracting. All requests have to be done immediately with accuracy and in a timely manner, establishing and rectifying root cause to the fullest satisfaction of our clients.
How will days will look like:
• Assist customers (B2B environment) who contact the department
via phone
• Navigate customer to the correct department in case the issue is
not related to your service line
• Investigate and resolve billing inquires and billing disputes raised
by customers
• Reviews contracts and service guides
• Validates issues, including validation in the internal billing tools
and with interested parties to properly investigate the problem
• Performs work independently and within defined SLA’s for quality,
response time and productivity
What’s ahead :
• Opportunities to rotate within Natek
• Improving your language skills and communications
• 2 months training on different service lines
• Supportive environment
Your program will start in the afternoon: 2:30 PM - 11 PM
Working in the front office area of the the Billing Resolution global department you will help our client to solve the queries and disputes related to invoicing and contracting. All requests have to be done immediately with accuracy and in a timely manner, establishing and rectifying root cause to the fullest satisfaction of our clients.
How will days will look like:
• Assist customers (B2B environment) who contact the department
via phone
• Navigate customer to the correct department in case the issue is
not related to your service line
• Investigate and resolve billing inquires and billing disputes raised
by customers
• Reviews contracts and service guides
• Validates issues, including validation in the internal billing tools
and with interested parties to properly investigate the problem
• Performs work independently and within defined SLA’s for quality,
response time and productivity
What’s ahead :
• Opportunities to rotate within Natek
• Improving your language skills and communications
• 2 months training on different service lines
• Supportive environment
Your program will start in the afternoon: 2:30 PM - 11 PM
Employee perks, benefits
• MultiSport card/ Benefit plus platform
• E-learning platform (Udemy)
• Private medical healthcare
• Meal vouchers
• Team building events
• Friendly international environment
• Taxi on company expenses from 10:30 PM (within Bratislava)
• Relocation package
• E-learning platform (Udemy)
• Private medical healthcare
• Meal vouchers
• Team building events
• Friendly international environment
• Taxi on company expenses from 10:30 PM (within Bratislava)
• Relocation package
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Spanish - Upper intermediate (B2) and English - Upper intermediate (B2)
Personality requirements and skills
• Strong Spanish skills, both oral and written
• MS Office knowledge
• Good communication and negotiation skills – able to ensure
customer satisfaction while following internal processes and rules
• Willingness to learn
• Proactive approach
• Ability to work under pressure
• Working experience in Customer service area represents an
advantage
•Work permit in Slovakia
• MS Office knowledge
• Good communication and negotiation skills – able to ensure
customer satisfaction while following internal processes and rules
• Willingness to learn
• Proactive approach
• Ability to work under pressure
• Working experience in Customer service area represents an
advantage
•Work permit in Slovakia
Advertiser
Brief description of the company
Join one of the most sought-after companies that specialize in IT outsourcing business.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Number of employees
500-999 employees
Contact
ID: 3737134
Dátum zverejnenia: 12.8.2019
2019-08-12
lokalita: Bratislava Pozícia: Billing Clerk, Call Operator, Customer Support Specialist Spoločnosť: NATEK SLOVAKIA, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: Salary starting from 1000 EUR gross/month, depending on relevant experience