Design&Support Engineer

NATEK Slovakia s .r.o.

Place of work
Contract type
full-time, trade licence

Information about the position

Job description, responsibilities and duties

Our Engineers support, maintain and conduct software refresh of the Anywhere365 Contact Centre application, server and end user computing client environment. Duties consist of working with customer to offer the best suited design of Anywhere365 Contact Centre upon customer requirements. As a Design&Support Engineer, you will deploy, configure, maintain and monitor all active A365 servers, end user computing clients and network dependencies to ensure smooth A365 contact centre continuance.

• Fully support, configure, maintain and upgrade corporate customer’s application and in-house servers
• Install and integrate new server applications
• Keep an eye out for needed updates and security patches for server and end user computing clients
• Support and administer third-party applications
• Ensure network security and connectivity
• Monitor performance (availability, utilization and throughput) and test for weaknesses
• Set up and maintain service & SharePoint accounts, permissions and passwords
• L2 & L3 Support
• Define policies and procedures
• Specify system requirements and design solutions
• Research and make recommendations on server and client system administration

Basic wage component (gross) and other rewards

Min. 1200 EUR Gross/ based on candidate's experience

Employee perks, benefits

• Career growth
• Cooperation with international teams
• Friendly environment and family atmosphere
• Competitive salary and bonuses referring to your skills and experience
• Private health care
• Team building events
• Cafeteria/ Multisport Card
• Flexible working hours
• Home Office
• Internal and external trainings, certifications, etc.
• Attractive workplace - the most Eco building in Slovakia!

Information about the selection process

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

• Knowledge of ITIL incident and problem management
• Experience in a Lync/Skype for Business support role - advantage
• Experience in networking, server administration, and Microsoft server applications - advantage
• Hands on experience with end user computing clients Windows 7 and Windows 10
• Understanding of SQL server 2012 and operation/maintenance
• Good understanding of O/S updates, application updates, cumulative or feature/functionality, security patches and release management
• Experience with troubleshooting, problem resolution and root cause analysis is desired
• Ability to set up and configure server hardware and end user computing clients
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking


Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Originating from France, NATEK was established in Czech Republic in 2004. The company currently operates in Poland, Slovakia, Czech Republic and Bulgaria and reports stable 30% growth year-o-year. Our dynamic team of + 600 employees come from over 20 different locations worldwide. Recently celebrating its 14th anniversary, NATEK has become a leading provider of IT services & consultancy in the CEE region.

If you are interested in more information, please visit

Number of employees

500-999 employees

Company address

Grosslingova 4
811 06 Bratislava


Contact person: Nikola Mariancikova
E-mail: send CV
ID: 3688167   Dátum zverejnenia: 6.6.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Min. 1200 EUR Gross/ based on candidate's experience