IT Local Support

NATEK SLOVAKIA, s.r.o.

Place of work
Bratislava
Contract type
full-time
Start date
ASAP
Wage (gross)
Min. 900 EUR/month; depends on seniority

Information about the position

Job description, responsibilities and duties

Join our Field IT local support technician team and maintain the IT environment liaising with other IT teams, business units and third parties. Provide support diagnosing hardware/software faults and resolution of technical problems face-to-face in a timely and accurate manner, ensuring the stable operation of the desktop environment. To support and maintain geographical sites requirements may include some travelling.

Responsibilities:
  • Managing L1 & L2 walk-up incidents and requests and complete through resolution whenever possible
  • Logging and routing all other tickets to appropriate higher support groups
  • Liaise with L2 / L3 support groups to facilitate resolution of incidents and requests
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users, and recommend and implement corrective solutions
  • Understand and apply best practices and standards defined by the management team
  • Focus on customer service excellence, providing a professional business-focused approach to the support role
  • Participate and submit ideas to improve the technical and procedural requirements for maintaining the PC environment

Requirements:
  • The ability to communicate relevant information in a user-friendly non-technical language
  • Fluency in English, written and oral
  • Excellent technical knowledge of PC and desktop hardware
  • Working technical knowledge of current operating systems, and standards
  • Effective interpersonal skills and relationship-building skills
  • Efficient prioritization and management of workload
  • Analytical and problem-solving abilities, with keen attention to detail
  • Able to understand technical procedural documentation, and OEM guides
  • Nice to have: College diploma/ university degree in the field of computer science and Microsoft Certifications
  • Experience with Service Now service management system represents an advantage

Employee perks, benefits

  • Meal Tickets

  • Referral Program
  • Health Care Package (ProCare)
  • Benefit Plus / Multisport Card
  • Regular NATEK events

  • Language courses and professional training
  • Dedication to support you in your career growth
  • International environment
  • Personal Event bonus
  • Natek's "5 Years Club"

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.

Number of employees

500-999 employees

Contact

Contact person: Paulina Kleban
E-mail: send CV
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ID: 3542975  Dátum zverejnenia: 19.11.2018  Základná zložka mzdy (brutto) a ďalšie odmeny: Min. 900 EUR/month; depends on seniority
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