Front Door Manager

NATEK Czech Republic & Slovakia s .r.o. - pobočka Slovensko, organizačná zložka

Place of work
Suché Mýto 1, Bratislava
Contract type
Start date

Information about the position

Job description, responsibilities and duties

- FDM handles life cycle tools for supporting client requests
- Routing client requests to the internal teams and providing information back to the client
- Provide support through other internal tools if needed
- Basic quality check of the client request MDS
- Adhere to the defined SLOs
- Monitoring of the tool stage changes of requests within FDM radar
- Preparation of MIS if needed
- Email communication with client and internal teams
- Creation of custom reports for Account Executive team

Employee perks, benefits

• International environment
• Dedication to support you in your career growth
• Meal Tickets

• Referral Program
• Health Care
• Regular NATEK events

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

administrative work

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced

Number of years of experience


Personality requirements and skills

- Advanced verbal and written communication skills in English,
- Ability to professionally communicate with Clients and senior employees in the company
- Have a proven high level of dedication and commitment
- Should have multitasking capabilities
- Be results-oriented and driven, should be able to navigate internally within the systems and tools to ensure deliverables are met.
- Display a proven ability to work under pressure
- Ability to execute the task assigned with minimal supervision


Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Originating from France, NATEK was established in Czech Republic in 2004. The company currently operates in Poland, Slovakia, Czech Republic and Bulgaria and reports stable 30% growth year-o-year. Our dynamic team of + 600 employees come from over 20 different locations worldwide. Recently celebrating its 14th anniversary, NATEK has become a leading provider of IT services & consultancy in the CEE region.

If you are interested in more information, please visit

Number of employees

500-999 employees

Company address

Magnezitarska 2/C
040 22 Kosice
ID: 3262316   Dátum zverejnenia: 6.12.2017