Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Service Support Engineer with Linux/Unix
NATEK SLOVAKIA, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Our partner is a world leader in digital security and the top provider of complex digital and smart card solutions for all major mobile operators, bank houses and public services. This position is within the Telco division in Prague (project managers, integrators, testers, developers) and provides hardware and software services to a large range of Telecom operators in EMEA region.
Responsibilities:
• To help our customers to use easily and administrate applications providing technical
support with a high level of customer satisfaction and loyalty, proactivity and efficiency.
• To support the customers to operate all customer’s platforms, handling solution according to the contracts and agreements
• To participate to the process improvement and company's compliance with some quality
standards
• Manage customer’s relationships and technical support requests using email and phone
completed by customer on site visit when needed.
• Be Initial single point of contact for technology & usage problems for all Solution software and 3rd party hardware
• Qualify calls and customer requests. Reroute requests to sales department when out of
support contract scope supervision of on-time solution delivery
• Problem analysis: isolates & reproduces problem to product or component - solving the
problem or transferring to competent department
• Internal communication and cooperation with peers (Delivery Team, Sales)
Requirements:
• Administration knowledge and experience with Unix, Linux
• Experience with SQL/ Oracle databases usage and administration
• Experience with Unix Scripting
• Experience with Weblogic is nice to have
• Programming skills preferable (Java, Perl, etc.)
• Knowledge of GSM Network is a plus
• Fluent English (communication with clients and internal)
• Pro-client approach with ability to make good customer relations
• Extrovert and “social intellect“, communications skills
• Rigorous, strong drive to solve problem, creative problem solving skills
• Ability to learn and react fast, flexibility
Responsibilities:
• To help our customers to use easily and administrate applications providing technical
support with a high level of customer satisfaction and loyalty, proactivity and efficiency.
• To support the customers to operate all customer’s platforms, handling solution according to the contracts and agreements
• To participate to the process improvement and company's compliance with some quality
standards
• Manage customer’s relationships and technical support requests using email and phone
completed by customer on site visit when needed.
• Be Initial single point of contact for technology & usage problems for all Solution software and 3rd party hardware
• Qualify calls and customer requests. Reroute requests to sales department when out of
support contract scope supervision of on-time solution delivery
• Problem analysis: isolates & reproduces problem to product or component - solving the
problem or transferring to competent department
• Internal communication and cooperation with peers (Delivery Team, Sales)
Requirements:
• Administration knowledge and experience with Unix, Linux
• Experience with SQL/ Oracle databases usage and administration
• Experience with Unix Scripting
• Experience with Weblogic is nice to have
• Programming skills preferable (Java, Perl, etc.)
• Knowledge of GSM Network is a plus
• Fluent English (communication with clients and internal)
• Pro-client approach with ability to make good customer relations
• Extrovert and “social intellect“, communications skills
• Rigorous, strong drive to solve problem, creative problem solving skills
• Ability to learn and react fast, flexibility
Employee perks, benefits
• Innovative projects for the biggest worldwide brands
• Attractive salary referring to your skills and experience, formal annual appraisal meeting
• Relocation assistance, relocation bonus
• Professional trainings, language courses
• Meal Tickets
• 5 week of vacation
• Referral Program
• Pension Plan, Health Care
• Regular NATEK events
• Possibility to work in other NATEK European branches
• Attractive salary referring to your skills and experience, formal annual appraisal meeting
• Relocation assistance, relocation bonus
• Professional trainings, language courses
• Meal Tickets
• 5 week of vacation
• Referral Program
• Pension Plan, Health Care
• Regular NATEK events
• Possibility to work in other NATEK European branches
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Other knowledge
UNIX/Linux administration - Advanced
Advertiser
Brief description of the company
Join one of the most sought-after companies that specialize in IT outsourcing business.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Number of employees
500-999 employees
ID: 3198179
Dátum zverejnenia: 26.9.2017
2017-09-26
lokalita: Prague Pozícia: IT/Technical Support Specialist Spoločnosť: NATEK SLOVAKIA, s.r.o.