Network Engineer Service Operations

NATEK Czech Republic & Slovakia s .r.o. - pobočka Slovensko, organizačná zložka

Place of work
Contract type

Information about the position

Job description, responsibilities and duties


In order to support the rapid growth of our partners' business units (Automotive Experience, Building Efficiency, Power Solutions, and Corporate), a
permanent position for a Network Engineer is needed in EMEA. Under the supervision of the Team Leader, the Network Engineer is responsible for
incident and problem management activities related to the corporate network and network security services. He / she is working in a team of highly
engaged engineers and is expected to be proactive, communicative and contribute to the continuation of a high performance service delivery. For this
particular position the focus is on daily operational tasks.


1. Operational Activity
Work on incidents arising in the area of network and network security services
Work on problems arising in the area of network and network security services. Analyse the problem and propose solutions for permanent fix.
Work on service requests received from internal customers.
Interface to and communicate with vendors providing network (WAN and LAN) services.
Interface and communicate with internal customers for troubleshooting, proactive notification and incident / problem close out.
Involve other departments and resources in the incident / problem management process whenever needed
Apply escalation processes to next level management
Preparation of 8D reports on severe outages

2. Daily Management tasks
Contributes to the completion of reoccurring tasks within the network and network security services
Monitoring of the network environment using the existing suite of monitoring tools

3. On-Call Duty
Primary point of contact for all all incidents during business hours and high priority incidents after business hours
On-call duty rotation is based on a weekly basis

4. Continuous service and process improvement
As part of the permanent service improvement he / she is requested to make suggestions for service and process improvement at any time an
improvement opportunity is spotted
Process documentation and documentation review and update
Training to other customer IT divisions on technology and processes
Training to the customer end user service desk on network and network security related items

5.Regular reporting and contribution to the service reputation
Provide weekly reports on achievements and project progress
Contributes to the quarterly meetings and prepares material to the projects of his / her responsibility


Successfully completed Information Technology based education, equivalent studies or equivalent by experience
At least 3 to 5 years relevant practical experience in information systems functions, with significant exposure to network technologies & security
mainly CISCO based infrastructure
Profound knowledge of networking and network security, TCP/IP, LAN, WAN, WLAN, QoS, Firewall, DMZ, SSL-VPN
Hands-on experience in configuration of CISCO routers & switches, WLAN Access Points, GSS, CSS, ACE, PIX, ASA, BlueCoat devices
Understanding of network monitoring concepts and experience of using various systems such as Netscout, Cacti, etc.
Good understanding of connectivity technologies: Leased lines, Frame Relay, MPLS, DSL, ISDN, VPN (IPSEC, GRE)
Exposure to Cisco VPN concepts such as EasyVPN and DMVPN
Thorough knowledge of routing protocols: BGP, EIGRP, OSPF
Expert level in network troubleshooting (capture and analyze network traffic, understand various network and application level protocols)
Very good analytical skills
Customer focused
Excellent communication skills and proficiency in speaking and writing in English.

Employee perks, benefits

Work with cutting-edge technologies
Innovative projects for the biggest worldwide brands
Support of professional career growth by matching your skills and plans with the suitable projects
Full relocation assistance (work permit, visa, flat search)
Relocation bonus
Family relocation assistance
Possibility to work in other NATEK European branches
Attractive salary referring to your skills and experience
Private health care
Flexibility with employment form
Language courses

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)


Brief description of the company

Join one of the most sought-after companies that specializes in IT outsourcing business.

Originating from France, NATEK was established in Czech Republic in 2004. The company currently operates in Poland, Slovakia, Czech Republic and Bulgaria and reports stable 30% growth year-o-year. Our dynamic team of + 500 employees come from over 20 different locations worldwide. Recently celebrating its 10th anniversary, NATEK has become a leading provider of IT services & consultancy in the CEE region.

If you are interested in more information, please visit

Number of employees

500-999 employees

Company address

NATEK Czech Republic & Slovakia s.r.o. - organizačná zložka
Suché mýto 7045/1
811 06 Bratislava
ID: 2833090   Dátum zverejnenia: 30.11.2016