Major Incident Manager

NATEK Czech Republic & Slovakia s .r.o. - pobočka Slovensko, organizačná zložka

Place of work
Contract type

Information about the position

Job description, responsibilities and duties

- crisis management in client IT services and coordination of technical specialists
- the organization, documentation and recording of the Major Incidents as well as the evaluation and subsequent settings of corrective actions in collaboration with technical specialists
- operational tasks within the Incident Management (ITIL)
- following the process of Major Incident Management
- communication within Major Incident Management
- work on the improvement of quality of provided service
- creation and analysis of incident reports

- experience in managing crisis situations
- experience in leading a teleconference meeting
- ability to plan and organize work (prioritization)
- knowledge of IT processes (ITIL best practises)
- good knowledge of IT (applications, servers, network, databases)
- ability to work in virtual teams across time zones
- knowledge of English (spoken and written)
- stress resistance

Employee perks, benefits

In return we offer you:
- Working with cutting-edge technologies
- Work on international projects, opportunity to travel
- Support of professional career growth by matching your skills and plans with the suitable projects
- Possibility to work in other NATEK European branches
- Attractive salary referring to your skills and experience
- Private health care
- Czech/foreign language course
- Full relocation assistance (work permit, visa, flat search), relocation bonus

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)


Brief description of the company

Join one of the most sought-after companies that specializes in IT outsourcing business.

Originating from France, NATEK was established in Czech Republic in 2004. The company currently operates in Poland, Slovakia, Czech Republic and Bulgaria and reports stable 30% growth year-o-year. Our dynamic team of + 500 employees come from over 20 different locations worldwide. Recently celebrating its 10th anniversary, NATEK has become a leading provider of IT services & consultancy in the CEE region.

If you are interested in more information, please visit

Number of employees

500-999 employees

Company address

NATEK Czech Republic & Slovakia s.r.o.
28. října 3346/91
70200 Ostrava
Czech Republic