Customer Service Representative for EU countries


Place of work
Contract type
trade licence
Start date
Basic wage component (gross) and other rewards
1 100 € (brutto) + 350 € (variable salary component)

Information about the position

Job description, responsibilities and duties

Do you like music? Do you like fun?

Are you fluent in spoken and written English language?

We are looking for Customer Service Representative who is not afraid of challenge, who likes innovations, who is not afraid to share his/her ideas, don't stop reading.

Some of your responsibilities would include:
- order processing
- providing customer service to callers, answering e-mails from customers
- communication via online chat
- translation of short marketing texts
- checking accuracy of the data found on our website
- translation of product descriptions
- communication with our suppliers (ordering products)
- communication with shipping companies
- administrative work
- continuous market analysis, checking the work of our competitors
- proposing improvements
- fullfiling various tasks given by management

Working time would be adjusted for short / long week (12 hours / day)
Short week: Wed., Thurs.
Long week: Mon., Tues., Fri., Sat., Sun.

Employee perks, benefits

Except of friendly atmosphere, healthy snacks, coffee, table football matches that help you to escape your anxiety, occasional beer sessions and chance to meet with the best people in the whole history of retailer industry we offer you this:
- employee discounts when buying products from our e-shop
- loyalty and family rewards
- free gym membership in the gym that is located just 5 minutes far from our office center

Information about the selection process

Interested candidates should submit their CV in Slovak or English together (cover letter is a plus, cover letter - increased chances to get hired).

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) or Slovak - Advanced (C1)

Other knowledge

Invoicing - basic

The position is suitable for a fresh graduate


Personality requirements and skills

- knowledge about the musical instruments is a plus
- independent thinking
- ability to work on your own initiative
- readiness and sense of humour will be welcomed
- basic computer knowledge and Internet skills required
- previous experience with work in e-shop is a plus


Brief description of the company

Muziker is the biggest retailer of musical instruments in Slovakia and Czech Republic. This fast growing company has its place in the market of musical instruments for more than 20 years already. Muziker also have expanded his assortment on golf equipment and shipping equipment. Operating in 16 countries around Europe and with 10 stone shops all over Slovakia and Czech Republic, Muziker serves thousands of customers every month.

Number of employees

50-99 employees

Company address

Drieňová 1/H
831 04 Bratislava


Contact person: Patrícia Sochová
E-mail: send CV
ID: 3116979   Dátum zverejnenia: 18.6.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   1 100 € (brutto) + 350 € (variable salary component)