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Application Support Engineer

Multitude IT Labs (as part of Multitude Group)

Place of work
Pradiareň 1900, Svätoplukova, Ružinov, Slovakia, Bratislava (Job with occasional home office)

Contract type
full-time, trade licence

Start date
By agreement

Wage (gross)
2 000 EUR/monthThe minimum salary is 2000 EUR gross monthly but may be higher. Our final offer to you will be set up fairly, considering your skills and experience.

Information about the position

Job description, responsibilities and duties

As a Application Support you will be responsible to support Multitude Group business operations through in-depth analysis of production incidents, identify root cause, escalate and follow up issues to third level as well as be part of the problem management process to ensure production environment stability.

Main Responsibilities:

Analyse, investigate and trouble shoot business processes incidents related to technical and process issues
Ensure all the production incidents are resolved within the defined SLA as part of the Business Support squad
Setup Application and processes monitoring using monitoring tools to proactively prevent production issues
Take production incidents ownership and co-ordinate between Business, Backoffice and Development squads
Divide business requirements between support and development types with consequent solving of support tickets
Troubleshoot technical issues, assign priority and escalate problems when necessary
Create and maintain documentation for Business Processes
Participate in projects, business analysis, development lifecycle and hot fixes testing
Follow up on production deployments to ensure production stability
Provide the necessary user training

Employee perks, benefits

Job opportunity in a fast-growing, international fintech company with a lot of new ideas
Great working environment supporting technological innovation
Access to LinkedIn learning with over 8000 courses
Possibility to work from home and the office
4 sick days a year
Gym in the office and additional sporting options via MultiSport card
Healthy snacks and fresh fruits in the office as well as other office entertainment
Your assigned business laptop available for your free personal use, after the 5th year equipment renewal policy
Share purchase matching program up to 5% of annual gross salary, currently offered bi-annually with matching 1:1 with a vesting period of 2 years from purchase
Opportunities for growth, the realization of own ideas and further training
We support trainings, certifications and development internally and externally with individual approach based on your needs and requests.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Minimum 2 years’ experience in Business/Application support position
Understanding of IT development lifecycle and Agile methodology
Experience in Banking Industry / Financial Services and good understand of different types of Payments and/or onboarding processes is an advantage
Experience with Drupal or any prior web experience is an advantage
Ability to learn new technologies and tools and adapt quickly
Knowledge of SQL is highly appreciated, knowledge of JIRA is welcomed
Experience with programming\development is preferred
Experience working with tools like JIRA, Confluence, Kibana, Grafana, CMS, Kafka, etc is preferred
Exposure to API’s and Microservice architecture will be added advantage
English language is a must
Good Problem-solving skills
Analytical thinking and attention to detail
Ability to handle and prioritize parallel tasks and respond to ad hoc requirements
Strong team player
Must be client and quality focused
Must have good verbal and written communication skills
Must be able to work independently and under limited supervision
Must be able to manage several priorities simultaneously and meet deadlines.
Adaptability and flexibility, in a frequently changing environment

Advertiser

Brief description of the company

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank). Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'.

As a global thinking company, we are proud of our diversity and currently employ people from over 40 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Multitude because we understand that happy people make happy employees.

Number of employees

500-999 employees

Contact

Contact person: Natália Zemková
E-mail: send CV

All company jobs

ID: 4544235 Dátum zverejnenia: 12.9.2023 lokalita: Bratislava Pozícia: Business Analyst, Business Intelligence Specialist, DevOps Engineer, IT Analyst, Software Engineer Spoločnosť: Multitude IT Labs (as part of Multitude Group) Základná zložka mzdy (brutto): 2 000 EUR/month