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Software Analyst (for CRM projects)
Multitude IT Labs (as part of Multitude Group)
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
By agreement
By agreement
Wage (gross)
2 500 EUR/monthShown is minimum salary. It might be higher. Your salary will correspond to the value you bring to Multitude. It will be defined based on our mutual discussion.
2 500 EUR/monthShown is minimum salary. It might be higher. Your salary will correspond to the value you bring to Multitude. It will be defined based on our mutual discussion.
Information about the position
Job description, responsibilities and duties
Analysis
System Support and Maintenance
Driving Enhancements
Build Knowledge
- Consult and liaise with stakeholders to gather and confirm business requirements.
- Perform gap analysis between CRM functionality and the business requirements.
- Analyze and consolidate information to develop solutions to ensure business requirements are achieved.
- Provide expert advice on application solutions and integrations.
- Produce functional, technical and system design documentation.
- Write comprehensive design specifications, including functional specification, use cases, and user stories.
- Create test scenarios for applications and enhancements, ensuring functional requirements are met.
- Facilitate testing of new CRM functionality roll-outs.
- Utilize and champion agile techniques to deliver on competing requirements.
System Support and Maintenance
- Supervise and advise on all system enhancements.
- Monitor and analyze site metrics, system performance, and user activity.
- Perform new release evaluations and execute new functionality rollouts.
- Lead continuous improvement initiatives to improve user experiences and increase efficiencies.
- Regularly audit data to uncover data integrity issues and/or opportunities for process improvements.
- Develop complex reports and dashboards to support the delivery of business key metrics.
Driving Enhancements
- Lead CRM enhancement initiatives.
- Develop cost analysis, design considerations, and implementation time-lines.
- Assess project requirements and identify suitable resources, internal or external.
- Interact with third party vendors and developers where appropriate.
Build Knowledge
- Attend CRM User Groups relevant to the role and industry.
- Participate in Cloud Technology webinars and events.
- Research, evaluate and recommend new technologies to support the growth and strategic direction of the business.
- Promote understanding of CRM integration patterns and best practices.
Employee perks, benefits
Joining Multitude you will
- Feel that we believe in your development by providing conditions that lead to increased productivity, motivation, performance, and engagement.
- Join a fast and growing international finance company with the opportunity to shape the future of digital banking.
- Enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture.
- Be offered a competitive salary, benefits packages, and other additional perks.
- Be able to work remotely and from our offices in a flexible manner.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Personality requirements and skills
- Experienced analyst or developer with analyst curiosity.
- Previous experience with any CRM product is an advantage, but not a must (for example Salesforce, Siebel, SAP, Microsoft Dynamics CRM or other similar tools)
- Working experience with CRM solution design and Business analysis.
- Ability to drive the requirements gathering process that accurately reflects business needs, including risk analysis, as is and to be process documentation, agnostic of a specific technical solution.
- Extensive experience in data modelling and process mapping.
- Technology knowledge (API design, JSON, SQL, basics of programming…).
- Experience with CASE modeling tools (Enterprise architect or different).
- Active interest in Salesforce and new technology trends.
- Experience working in an Agile environment or basic familiarity with Agile methodologies.
- Project management experience is advantage.
- Previous experience in the Fintech/Banking sectors is a plus.
Advertiser
Brief description of the company
Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank). Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'.
As a global thinking company, we are proud of our diversity and currently employ people from over 40 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Multitude because we understand that happy people make happy employees.
As a global thinking company, we are proud of our diversity and currently employ people from over 40 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Multitude because we understand that happy people make happy employees.
Number of employees
500-999 employees
Contact
ID: 4155912
Dátum zverejnenia: 6.9.2021
2021-09-06
lokalita: Remote work Pozícia: CRM specialist, Database Analyst, IT Analyst, Software Engineer Spoločnosť: Multitude IT Labs (as part of Multitude Group)
Základná zložka mzdy (brutto): 2 500 EUR/month