Move Coordinator

Do you have experience in international logistics? Are you fluent in English and have a good command of Slovak? Move One’s Moving Team in Slovakia is expanding and looking for a new Coordinator to serve as the single point of coordination for assigned international and domestic moves worldwide.

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
• Manage the household goods process from booking to delivery; origin to destination, import, export and domestic.
• Counsel clients to ensure the best ongoing experience regarding their household goods shipments, pack outs, deliveries, etc.
• Manage the expectations of both domestic and international customers
• Liaise with moving operations, customer service reps, sales and crew leaders in order to stay up to date on customer needs, service developments, insurance matters.
• Work closely with Pricing Analyst and Quoting department to best price services and jobs for the most cost-effective solutions
• Confirming transport and service quotes from agents and vendors, and requesting a discount when possible
• Requesting and booking of export and import shipments with agents and vendors
• Waybill documentation for outgoing and incoming shipments
• Checking required customs documentation for import and export shipments
• Monitoring documentation for incoming and outgoing shipments
• Closing jobs with actual cost calculations
• Coordinating the shipments schedule with crew leader and customs specialist
• Preparation of main documents for individual moves
• Daily update of electronic files and documents required throughout the cycle of each household goods moving service.
• Meet or exceed service metrics and revenue capture expectations
• Interact professionally with other employees, customers and suppliers
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Perform quality work within deadlines with or without direct supervision
• Other duties as reasonably assigned


QUALIFICATIONS:
-At least 2 years in the Moving Industry (household goods moving) will be taken as advantage
-At least 2 years of experience in transport / logistics / moving coordination
-Strong English and Slovak skills (written and verbal)
-PC applications: Word, Excel, Open office, Windows
-Preference of College degree
-Demonstrated ability to work in a proactively diverse and inclusive organization
-Ability to gain respect and build good relationships with customers, partners and colleagues
-Excellent time management and multi-tasking skills

WORK REQUIREMENTS:
• Sophisticated manner (ability to relate to people, clients and staff, at all levels)
• Strong service inclination and customer orientation
• Ability to communicate clearly, concisely and with confidence (verbally and in writing)
• Excellent listening skills
• Strong analytical skills
• Strong organizational skills
• Strong supervisory and people management skills
• Attention to detail
• Accuracy and Punctuality
• Ability to convey information and instructions clearly
• Strong organizational and time management skills
• Ability to follow-through

- regular business related trainings and trainings on self development
- good career development possibilities in an international environment
- work with young, dynamic and competent team members