Parlez-vous français? We are looking for a Customer service advisor for our French market

Mondi SCP, a.s.

Place of work
Tatranská cesta 3, Ružomberok, Slovakia (Job with occasional home office)
Contract type
Start date
by agreement
Wage (gross)
1 588 EUR/monthfrom 1 588 EUR/month + 13th and 14th salary

Information about the position

Job description, responsibilities and duties

Are you a job seeker looking to enhance your customer service skills and open doors to new career opportunities? When you said yes, you are at the right place to send your CV and join our Customer Service Centre team!

What will you get?

  • We are here to always support your journey! With Mondi you will:

• A world of opportunities available at home and abroad
• It’s our people that make us smart, you could be a future leader
• We offer you the development opportunities that you need to flourish throughout your career

• Be part of our vision to contribute to a better world
• Be part of the journey to a high-tech digitally enabled environment
• Work on challenging projects

• Join a dynamic and supportive culture
• Strike a good balance between work and home – we offer also remote-work!
• We are collaborators and team players

Are you still hesitating? Sending your CV has never been easier. You can seize this opportunity to grow and learn from the best.

  • As a member of our Customer Service Centre team, you will have the opportunity to work in a dynamic environment and support our customers all around the world in the pulp and paper industry. In addition, you help to contribute to a better world by making innovative, sustainable packaging and paper solutions for our customers while offering professional support and assistance to them.

You will:
  • be a valuable link between our company and our customers,
  • be responsible for providing consistent, professional, and complete service,
  • handle customer inquiries,
  • in case of any customer complaints, be part of the claim process,
  • communicate with customers via our e-commerce platform, by e-mail or phone.

Responsibilities and duties:
  • order handling process (from customer inquiry, order creation, to order confirmation & orderly arrival at our customers),
  • make amendments during order processing, if necessary,
  • cash management (credit notes, debit notes, receivables, credit limit),
  • cooperation with internal and external stakeholders,
  • based on Product Catalogue provide information about goods and prices to customers
  • work with the SAP system, E-commerce platform, CRM,
  • various administrative tasks upon request (reports, statistics).

Employee perks, benefits

  • Hybrid work – flexible work model that combines aspects of both traditional in-office work and remote work

  • Competitive remuneration package incl. annual bonus based on company and personal performance,
  • Supplementary pension insurance contribution (Pillar III),
  • Rewards for innovative proposals,

  • Mother's Day off on Mother's Day,
  • Children's summer camps at discounted prices,
  • Financial bonus at birth,

Sports and cultural activities
  • Regular health-check in various areas,
  • Discounted concerts, theatre performances, films and various other cultural events,
  • Special sports opportunities within the MAESTRO sports club,
  • Discount on football pass and ski pass,

last but not least we offer stable strong employer with the possibility of career growth!

Information about the selection process

Thank you for taking your time to apply for this position. We appreciate your interest but please be aware that we contact only selected candidates.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

French - Upper intermediate (B2) and English - Intermediate (B1)

Other knowledge

Microsoft Office 365 - Advanced

The position is suitable for a fresh graduate


Personality requirements and skills

  • effective communicator (written & verbal) with great communication skills,
  • experience in a customer facing role is a plus,
  • independent, flexible & pro-active person,
  • great team player, willing to share and adopt ideas and best practice with professionalism and respect,
  • ownership, analytical thinking, assertiveness,
  • customer oriented and empathetic,
  • effective to work under pressure and in a dynamic working environment.


Brief description of the company

Mondi SCP, a.s. Ruzomberok is the largest pulp and paper producer in Slovakia. Every day we give high added value to a domestic renewable resource – wood, which comes from certified forests with FSC and PEFC chain of custody certifications or from controlled sources.
Conveniently located in Central Europe, we are able to deliver our products to our customers on time and in the requested quality. We export almost 95% of our production abroad so millions of people are in touch with our products every day.
As the biggest private employer in the region we are proud of our strong roots of paper production in Ružomberok – in 2023, we celebrated 143 years of paper making tradition in town.

Mondi is an international packaging and paper group, employing around 25,000 people across more than 30 countries. Our innovative products protect and preserve the things that matter to you.
You may be surprised just how many packaging and paper products we offer. And we can customise them into over 100,000 different customer solutions - touching millions of lives every day.

Number of employees

1000 and more employees


Contact person: Dominika Ošková
E-mail: send CV
ID: 4703562  Dátum zverejnenia: 13.11.2023  Základná zložka mzdy (brutto): 1 588 EUR/month