OpEx & QA Analyst (Operations Excellence & Quality Assurance Analyst)

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Information about the position

Job description, responsibilities and duties

Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.

Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Operations Excellence team (within IBS Operations Delivery) is responsible for bringing consistent, efficient and effective operations, programs and services to its customers. The team enables and accelerates the evolution of Operational Excellence at IBS Operations Delivery. The team:
  • Owns OpEx tools and eco-systems including various project management methodologies across IBS (legacy) MBS and beyond Owns implementation of continuous improvement & other business imperatives programs
  • Creates a sustainable culture for LEAN, C.I. and Operational Excellence across in-house and partner operations
  • Manages the overall IBS Delivery - Operational Excellence program
  • Owns Incident & Problem Management (IPM) program

Purpose of Role
Given the formation of IBS as Mondelez International’s operations mature – partnering with various in-house delivery centres and third-party service providers with functional teams – a dedicated Operations Excellence and Quality Assurance Analyst (OpEx QA Analyst) is required. The full-time resource will be dedicated to undertaking various quality check and assurance tasks / activities (not limited to) below:
  • Embed in and drive periodic operations reporting routines while interfacing with other stakeholders
  • Perform regular checks on information submitted by all stakeholders for accuracy, punctuality, adherence to reporting and governance routines
  • Execute corrective / mitigating measures for rectification of any errors, inconsistencies in information submission by all stakeholders and non-compliance to reporting and governance routines
  • Ensure that information submission is complete and presented regularly, in accordance with various underlying service delivery contracts that govern external business partners.
  • Perform checks of completeness, storing and archiving in team collaboration site / platform, and understand information contained therein by testing / challenging
  • Reporting dashboard, quality assurance reports etc.
  • Partnering with IBS Compliance and Risk and MDLZ Internal Controls team

Main Responsibilities
  • Governance Meetings occurrence, forums, tracking, scope of topics
  • Record keeping, completeness and quality
  • Project Methodology Utilization and Adherence (CI / RPA / Transformation)
  • OpEx programs and tools deployment (including Ops. Handbook)
  • IPM quality monitoring
  • QA on CI @ Partners – portfolio
  • OpEx Status Reporting & Management Dashboards
  • Quality Assurance - Measures

Basic wage component (gross) and other rewards

from 1 900 € per month

Employee perks, benefits

We offer a highly competitive salary plus annual bonus payment based on your performance.
We also offer top attractive benefits, such as:

  • Yearly salary review based on performance
  • Supplementary pension fund
  • Flexible working hours
  • Company notebook for private use
  • Home office benefit policy
  • Extra holidays
  • Paid days off (childbirth, birthday, wedding, etc.)
  • Sick days
  • Sick leave allowance
  • Electronic meal voucher card fully covered by employer
  • Free drinks, fruit and company products in the workplace
  • Company products with discount to please your family members and friends
  • Contribution to well-being (sports, relax, culture, travelling, etc.) via Cafeteria
  • MultiSport card for leisure activities
  • Contribution to healthcare (rehabilitation, opticians, pharmacies, etc.)
  • Year-long healthcare or preventive health check-up
  • Service awards
  • Company gym
  • Contribution to wedding, childbirth and retirement
  • Life insurance
  • Long terms sick leave and dread diseases insurance
  • Company parties and team events
  • International environment and further career progression
  • Contribution to education and ACCA study
  • Constant virtual and F2F learning opportunities

In case of selected positions also:

  • Company car for private use
  • Company cell phone for private use

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

The OpEx & QA Analyst should have at least 3 – 5 years of relevant experience and MUST be able to demonstrable the following competencies:
  • Develop effective partnership with internal and external stakeholders to understand quality assurance in Operations Excellence
  • Good team player and know how to build his / her own network
  • Point of Contact for Quality Assurance related to all OPEX initiatives deployed at operations managed by our 3rd party service providers and have deep insight on how our partners run their OPEX and C.I programs
  • Positive energy and ability to energize others with excellent communication, presentation, training and interpersonal skills
  • Engage with stakeholders and work with colleagues from operations up to from tactical up to managerial level to deliver outcomes
  • Prioritize tasks and balance competing demands to retain focus on quality assurance throughout various partner and stakeholder reporting
  • Collect, cleanse and analyse data to identify gaps in quality and trends (Proficient in MS Excel)
  • Prepare presentations and reporting pack (MS Office suite) including dashboard reporting (Tableau)
  • Track, report and follow through on key items and use influence to get the right outcome
  • Most importantly, a self-starter, proficient in independent thinking with flexible ways of working


Brief description of the company

Mondelēz International, Inc. is one of the world´s largest snack companies.

Our dream is to create delicious moments of joy in everything we do. Over 100,000 employees support this dream by manufacturing and marketing delicious food and beverage products for consumers in approximately 165 countries around the world.

Mondelēz International holds the No. 1 position globally in Biscuits, Chocolate, Candy and Powdered Beverages.

Number of employees

500-999 employees

Company address

Mondelez European Business Services Centre s.r.o.
Digital Park II, Einsteinova 19
851 01 Bratislava
Slovensko / Slovakia


Contact person: Paula Kanonowicz
E-mail: send CV
ID: 3756164   Dátum zverejnenia: 6.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1 900 € per month