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Inbound Transport Coordinator
Place of work
Digital Park III, Einsteinova 19, Bratislava
Contract type
full-time
Information about the position
Job description, responsibilities and duties
Customer Service & Logistics
Customer Service & Logistics (CS&L) is where you’ll integrate our end-to-end demand-driven supply chain. Working “from farm to shelf,” you’ll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.
Main Responsibilities
Provide Great Customer Service by:
Customer Service & Logistics (CS&L) is where you’ll integrate our end-to-end demand-driven supply chain. Working “from farm to shelf,” you’ll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.
Main Responsibilities
- Uploading customer transport requests into the I-Net systems ensuring accuracy
- Efficient use of INET Transport Management system
- Ensuring that data is complete and updated on a timely basis
- Optimising inbound transportation, assigning optimised shipments to transportation service providers
- Monitoring and tracking the execution of shipments from request through to delivery
- Managing and Resolving Transportation related issues between Customer (Primary – Stakeholder), Carrier (Primary – Stakeholder), Plant , Warehouse
- Claims and Penalty Management – Control and application in line with agreed procedures
- Provide support to the Cluster team
- Training and sharing of knowledge to new or less experienced members of the team
- Support for covering absence due to holiday or sickness to ensure cluster team is at all times fully effective
Provide Great Customer Service by:
- Acting as a business link in the daily operation with customers and all other stakeholders (Replenishment, Warehouses, Logistics Operations, Loading Locations and Carriers) via pro-active and fast communication
- Being the central point of all data and knowledge relating to the markets and carriers under their direct control.
- Provide detailed explanations and analysis of results achieved for the monthly KPI reporting and actively identify improvement actions and projects
- Proactively tracking performance, identifying and implementing opportunities to improve KPI’s performance, processes and deliver incremental productivity savings.
- Know the ethical and legal compliance responsibilities of the position,
- Raise questions and concerns when faced with and ethical or compliance issue,
- Apply integrity in all aspects of professional conduct and verbal conduct
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Advanced (C1) and Slovak - Intermediate (B1) and German - Advanced (C1) and Spanish - Advanced (C1) and French - Advanced (C1) and Italian - Advanced (C1)
Personality requirements and skills
- University or Equivalent Level Education
- Customer Service Experience
- Business Education
- Microsoft Office advanced (MS Excel Critical)
- Organising and Time Management
- Team player-orientation
- Problem Solving (Logical)
- Accuracy, reliability
- Analytical Skills
- Experience
- Experience in Logistics
- Project and Process Management
- English and at least one other language - required (German, Spanish, French, Italian, Slovak)
Advertiser
Brief description of the company
Mondelēz International Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.
Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Number of employees
500-999 employees
Contact
ID: 3204682
Dátum zverejnenia: 3.10.2017
2017-10-03
lokalita: Bratislava Pozícia: Customer Support Specialist Spoločnosť: Mondelēz International