IT Service Desk Analyst - Global technical & network support

Metrohm Research Slovakia s. r. o.

Place of work
Ševčenkova 34, Petržalka
Contract type
Start date
by agreement
Wage (gross)
1 500 - 2 500 EUR/monthfrom 1500 € / btt. based on experiences

Information about the position

Job description, responsibilities and duties

Monitoring and maintaining the computer systems and networks of our organization is one of your daily task. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.

You are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

Individual tasks vary depending on the growing size of our organization and the need of our business, but you'll generally need to:

- install and configure computer hardware operating systems and applications
- monitor and maintain computer systems and networks
- talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- provide support, including procedural documentation and relevant reports
- support the roll-out of new applications
- set up new users' accounts and profiles and deal with password issues
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritize and manage many open cases at one time
- follow diagrams and written instructions to repair a fault or set up a system
- overnight absence from home is only occasionally required due travel to our HQ, located in Herisau, Switzerland
- to fulfil all the needs you will work in shifts between 06:00 to 22:00

Employee perks, benefits

- Interesting projects based on the newest technologies
- Internal & external education and trainings (certifications)
- Several introduction trainings (in Switzerland)
- International environment, team buildings
- Working time in 3 shifts (06:00 - 14:00, 10:00 - 18:00 and 14:00 - 22:00), occasional home office
- 25 vacation days/year
- 40,00 €/month - personal budget
- Language courses (en, de) fully paid by company
- Referral & relocation bonus
- Lunch Vouchers covered by Metrohm, free fruit, coffee in office, Air Hockey :-)

Information about the selection process

If you do not have updated CV, just send us your contact information or link to LinkedIn profile to [email protected] and we will gladly speak with you.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

A minimum of 5 years of experience of working in the above mentioned IT fields together with Microsoft solutions. A degree or IT-related qualification in one of the following subjects may give you an advantage:
- computer networking and hardware
- computer science
- information technology

You will need to show evidence of the following:
- the ability to think logically
- a good memory of how software and operating systems work
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- the ability to work well in a team
- problem solving skills
- a strong customer focus
- the ability to prioritise your workload
- German language skills welcome


Brief description of the company

Metrohm is a leading swiss company in the field of instrumental chemical analytics. With more than 2,000 employees, we develop, produce, sell and maintain high-precision measuring instruments for chemical analyses in the laboratory and in industrial production processes. We are active in more than 80 countries, with our own subsidiaries or exclusive representatives.

Number of employees

25-49 employees

Company address

Metrohm Research Slovakia s. r. o.
Ševčenkova 34
851 01 Bratislava - mestská časť Petržalka
ID: 3380615  Dátum zverejnenia: 15.8.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: 1 500 - 2 500 EUR/monthfrom 1500 € / btt. based on experiences