UCC Technical Specialist

Metrohm Research Slovakia s. r. o.

Place of work
Ševčenkova 34, 851 01 Bratislava - mestská časť Petržalka
Contract type
full-time, trade licence
Start date
by agreement
Basic wage component (gross) and other rewards
from 1500,00 € btt based on experiences

Information about the position

Job description, responsibilities and duties

Due our growing worldwide UCC infrastructure environment we are looking for a well versed Specialist in UCC and VoIP environments. One of your task will be to go on with our UCC roll-outs within our global company.

In addition monitoring and maintaining of our UCC environment such as Skype for Business and Microsoft Exchange will be your daily task. You should be able to diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.

You should have a solid background in both network and telecom engineering, as well as be able to identify issues with gateways, routers, switching and circuits.
Further individual tasks vary depending on the growing size of our organization and the need of our business, but you'll generally need to:

- monitor and maintain computer systems and networks
- talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- provide support, including procedural documentation and relevant reports
- support the roll-out of new applications
- set up new users' accounts and profiles and deal with password issues
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritize and manage many open cases at one time
- overnight absence from home is only occasionally required due travel to our HQ, located in Herisau, Switzerland

Employee perks, benefits

• Interesting projects based on the newest technologies
• Opportunity for self-improvement and career growth
• Internal & external software development education and trainings (certifications)
• Metrohm Employee Exchange Programs
• Several introduction trainings (partially in Switzerland)
• International environment, team buildings
• Flexible working time + overtimes compensation, occasional home office
• 25 vacation days/year
• Personal Budget - 40,00 €/month
• Language courses (en, de) fully paid by company
• Referral & relocation bonus
• Lunch Vouchers covered by Metrohm, free fruit, coffee in office, Air Hockey :-)

Information about the selection process

If you do not have updated CV, just send us your contact information or link to LinkedIn profile to [email protected] and we will gladly speak with you.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

A minimum of 5 years of experience of working in the above mentioned IT fields together with Microsoft solutions.

A degree or IT-related qualification in one of the following subjects may give you an advantage:

- computer networking and hardware
- computer science
- information technology

You will need to show evidence of the following:
- the ability to think logically
- a good memory of how software and operating systems work
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- the ability to work well in a team
- problem solving skills
- a strong customer focus
- the ability to prioritize your workload
- German language skills welcome

Advertiser

Brief description of the company

We are building a new development site in Bratislava, where several Scrum Teams will develop challenging software for our new ion analysis and lab automation platform.

Metrohm is a leading swiss company in the field of instrumental chemical analytics. With more than 2,000 employees, we develop, produce, sell and maintain high-precision measuring instruments for chemical analyses in the laboratory and in industrial production processes. We are active in more than 80 countries, with our own subsidiaries or exclusive representatives.

Number of employees

10-19 employees

Company address

Metrohm Research Slovakia s. r. o.
Ševčenkova 34
851 01 Bratislava - mestská časť Petržalka
ID: 3310393   Dátum zverejnenia: 23.10.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1500,00 € btt based on experiences